PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Ocwen

Ditech and Ocwen Overview

Total reviews 476 1500
Company responses 0 0
Issues resolved 0 5

Ditech and Ocwen Consumer Ratings

Rank
197 out of 907 in Loans and Mortgages category
192 out of 907 in Loans and Mortgages category
Customer service
190 in category
170 in category
Reliability
176 in category
152 in category
Product or Service Quality
171 in category
187 in category
Billing Practices
163 in category
158 in category

Ditech and Ocwen Rating Details

Customer service
1.1 (223 reviews)
1.2 (301 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Reliability
1.1 (208 reviews)
1.2 (233 reviews)
Reviewer's quote

I call and couldn't get anyone that could help. Only after complaining here did I get a call. She said that she would text me a number to someone the can help. It never arrived so here I'm again a week later with no explanation and no way to resolve this issue.

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What a title to reference your customers by: PISSED CUSTOMER.This is very offensive.I need to get the attention of the legal department as an Insurance Claim check that had the Name of OCWEN was not sent to OCWEN to be endorsed before the check was processed and paid.I truly believe, the process...

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Product or Service Quality
1.2 (204 reviews)
1.1 (282 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Billing Practices
1.2 (202 reviews)
1.2 (226 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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I want ALL THOSE PAYMENTS BACK WITH PENALTIES AND INTEREST ASAP!! Contact will be considered as acknowledgment of your fraudulent practices OCWEN/PHH AND I WILL EXPECT RESTITUTION IN VALUE OF HOUSE PLUS LOST PAYMENTS AND INTEREST WITHIN 30 DAYS with restitution of credit rating. ($300,000). It is...

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Ditech and Ocwen Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Absolutely no customer service
  • No clear answers
  • Customer service

Ditech and Ocwen Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Ditech and Ocwen Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Ditech and Ocwen Latest Reviews

Recent published reviews
No votes

Hi my name is Razieh Tashakkori and my account number with ditech was 005111****. I got my loan transferred in January 2...

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1

What a title to reference your customers by: PISSED CUSTOMER.
This is very offensive.
I need to get the attention of the l...

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1

Never deal with Ditech. (Fin) 41179**** Tranaction 100******** on my taxes from the IRS. And can't get in contact with...

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No votes

My name is Luis F Suarez Restrepo
My address is 33 Ascension St Passaic, NJ 07055
Property address: 1045 Waterdale Court L...

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Ditech and Ocwen Products and Services

Most reviewed product and services
  • Ditech Mortgage (166 reviews)
  • Ditech Loan (27 reviews)
  • Ditech Home Loan (23 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)