PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Greentree Servicing and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Greentree Servicing was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 800 reviews. It is 350 reviews more than Ditech received since Jul 10, 2008.
Greentree Servicing and Ditech Consumer Ratings
Rank
216
out of 1191 in Loans and Mortgages category
209
out of 1191 in Loans and Mortgages category
Product or Service Quality
179
in category
169
in category
Interest Rate
185
in category
142
in category
Customer service
192
in category
182
in category
According to consumer ratings and reviews, Ditech ranks 7 points higher in the Loans and Mortgages category than Greentree Servicing.
People gave Greentree Servicing 1.1 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 156 points higher than the worst rated brand in this category.
At the same time, Ditech was rated 1.2 stars for Product or Service Quality criterion in this category and it is 166 points higher than the worst rated brand in this category.
If we look at Interest Rate criterion, than we see that Ditech has a higher rating than Greentree Servicing.
Regarding Customer service criterion, consumers gave Greentree Servicing 1 stars and it is 57% worse than other in category.
Ditech however was rated 1.1 stars and it is 54% worse than other in category.
Greentree Servicing and Ditech Rating Details
Product or Service Quality
1.1 (51 reviews)
1.2 (199 reviews)
Reviewer's quote
...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..
PissedConsumer1581182
DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..
LAUREN B
Interest Rate
1.3 (48 reviews)
1.5 (175 reviews)
Reviewer's quote
They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan Care, refuses to accept my bank statements for years of on-time payments. Saying...
Carlus
...And they would not work with me to lower my interest rate. Which I qualified for. So I want to be involved in the class action law suit...
Karla B
Customer service
1 (46 reviews)
1.1 (215 reviews)
Reviewer's quote
...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...
PissedConsumer665908
...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..
Rick B
Greentree Servicing and Ditech Pros and Cons
Pros
No problems with payments
This company lays to their customers
Terms met
Rotton crooks
Some representatives are very nice
Website was easy
Cons
Rude staff
Lack of customer service
Charges for online payment
Horrible customer service
Unethical lying gross stupidity
No accountablity
Greentree Servicing and Ditech Most Positive Reviews
Top rated reviews
5
My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...
How would you compare Greentree Servicing vs Ditech?