PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Greentree Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Greentree Servicing

Ditech and Greentree Servicing Overview

Total reviews
466
800
Company responses
0
1
Issues resolved
0
0

Ditech and Greentree Servicing Consumer Ratings

Rank
197 out of 892 in Loans and Mortgages category
234 out of 892 in Loans and Mortgages category
Customer service
194 in category
201 in category
Reliability
179 in category
229 in category
Product or Service Quality
173 in category
187 in category
Billing Practices
168 in category
165 in category

Ditech and Greentree Servicing Rating Details

Customer service
1.1 (220 reviews)
1 (46 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...

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Reliability
1.1 (205 reviews)
1 (11 reviews)
Reviewer's quote

What interaction?!?!? I only wish I could have spoken with someone.

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I bought a 1996 mobile home in 1999 brand new, its Finance threw Green Tree, o have already paid 85.000, balance is 27.000 thousand still, only worth 12000 now, can they do that

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Product or Service Quality
1.2 (204 reviews)
1.1 (51 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..

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Billing Practices
1.2 (199 reviews)
1.2 (12 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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Had a HAMP in place. Citi-MOrtgage sent back to Fannie Mae who sent to Green Tree. They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan...

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Ditech and Greentree Servicing Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • No problems with payments
  • This company lays to their customers
  • Terms met
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Rude staff
  • Lack of customer service
  • Charges for online payment

Ditech and Greentree Servicing Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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4

I have been trying to male bi monthly payments for 3 months. I have filled out the same paperwork 3 times which is no...

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Ditech and Greentree Servicing Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I was unable to make my payment for one month I called and explained why I was late! The person I spoke to was understan...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

My dad had purchased a mobile home from Bombardier Capital Inc. in 1998. His payments were $270.90. He has been paying o...

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Ditech and Greentree Servicing Latest Reviews

Recent published reviews
1

What interaction?!?!? I only wish I could have spoken with someone.

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No votes

I would like to apply for a loan for 3,000

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No votes

made 12 payments in 2019 they only credit until august 2019 different mortgage company received my mortgage in march of...

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1

I bought a 1996 mobile home in 1999 brand new, its Finance threw Green Tree, o have already paid 85.000, balance is...

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Ditech and Greentree Servicing Products and Services

Most reviewed product and services
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Greentree Servicing Mortgage (300 reviews)
  • Greentree Servicing Loan (123 reviews)
  • Greentree Servicing Customer Care (20 reviews)