PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Disneyland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando
Disneyland

Universal Studios Orlando and Disneyland Overview

Total reviews
130
309
Company responses
0
0
Issues resolved
0
2

Universal Studios Orlando and Disneyland Consumer Ratings

Rank
6 out of 183 in Theme Parks category
7 out of 183 in Theme Parks category
Customer service
3 in category
9 in category
Price Affordability
6 in category
16 in category
Diversity of Products or Services
5 in category
6 in category
Product or Service Quality
5 in category
6 in category

Universal Studios Orlando and Disneyland Rating Details

Customer service
2.3 (50 reviews)
2 (135 reviews)
Reviewer's quote

...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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...I had written in after going to the Main Street customer service . They gave us a comp lunch . Then after I wrote in a one day pass...

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Price Affordability
2.3 (46 reviews)
1.8 (118 reviews)
Reviewer's quote

DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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the park which has let the unions take over now wants to rise the price as they lost over 5 billion dollars its time that they need to cut ties with unions like all parks stop charging 25,00 for parking i drive a motorcycle its too much maybe cut the flow to 30,000 per day the food some time is not...

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Diversity of Products or Services
2.9 (45 reviews)
2.9 (118 reviews)
Reviewer's quote

...2 hours and of course youre not going to not pay to get in after planning the trip right? Took a huge L and thought they could reason with me at guest services and at least pay off the past due payments but again I was wrong. So I did what any dumb customer does in that situation and gave them my money! They dont care about your situation so just cough up the cash...

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Even if I have several valid complaints, Disney's customer services answers the same. Anyone can have complaints but it won't be heard nor they won't make up for it. Basically thet tell you they cannot do anything about it so suck it up...

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Product or Service Quality
2.6 (44 reviews)
2.3 (99 reviews)
Reviewer's quote

Very good ,good service ,nice people helping..

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I am extremely disappointed with your costumer service in the park and how they don't know any information about it . I spent over $200 to get all this stress and also I had a horrible back pain cause I had to walk in the park 2x more that If I had normally and if you guys should give me the right...

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Universal Studios Orlando and Disneyland Pros and Cons

Pros
  • Harry potter
  • Creative
  • Volcano bay
  • Rides
  • Most of the rides
  • Some rides
Cons
  • Value
  • Made my daughter cry
  • Hogwarts express
  • Customer service
  • Long lines and breakdowns
  • Service

Universal Studios Orlando and Disneyland Most Positive Reviews

Top rated reviews
5

Very nice person and resolve my question

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5

Well I have been reading these reviews and gee we had a fine time. It was just my wife and I and we stayed in the...

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5

They were very helpful indeed

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5

Hi my has Jose Salazar and I am very dissapointed about the rides. We went on may 2 and many rides were not in service...

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Universal Studios Orlando and Disneyland Most Critical Reviews

Lowest rated reviews
1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

We had the most appalling experience at Disneyland California. Our family consists of myself, my wife, our 10 year old d...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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1

So for our family (4 of us over the age of 10) Mom and Dad and two teens vacation at the Disneyland Resort here is what...

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Universal Studios Orlando and Disneyland Latest Reviews

Recent published reviews
No votes

It gave me a number for dinner reservations just want to talk to customer service

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No votes

we complained close to a year ago and still have not heard back!
talk about horrific customer relations!

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4

had to exit the toll booth. card denied. march payment did not come out of account. Person was rude that told me to...

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No votes

Purchased tickets in March for my family but do to COVID 19 we werent able to go, I would like a refund of my tickets

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Universal Studios Orlando and Disneyland Products and Services

Most reviewed product and services
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Manager (3 reviews)
  • Disneyland Customer Care (67 reviews)
  • Disneyland Fast Pass (22 reviews)
  • Disneyland Attraction (11 reviews)