PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LOL Surprise and Disney Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LOL Surprise
Disney Store

LOL Surprise and Disney Store Overview

Total reviews 13 158
Company responses 0 0
Issues resolved 0 4

LOL Surprise and Disney Store Consumer Ratings

Rank
66 out of 281 in Kids' Stores category
59 out of 281 in Kids' Stores category
Product or Service Quality
45 in category
31 in category
Price Affordability
61 in category
46 in category
Customer service
13 in category
35 in category
Exchange, Refund and Cancellation Policy
39 in category
35 in category

LOL Surprise and Disney Store Rating Details

Product or Service Quality
1.4 (5 reviews)
1.9 (47 reviews)
Reviewer's quote

After signing up for the trial.My 5 lol birthday surprise got lost.They reordered them.And when they actually got here3 were ruined.

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...I contacted customer service 3 times (email, chat and call) and each time they were incredibly unhelpful and didnt say more than the delivery would take 2-3 weeks. I pushed for more details but to no avail. I finally got an update saying the product shipped but wont arrive until next week...

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Price Affordability
1.6 (5 reviews)
2 (42 reviews)
Reviewer's quote

We are missing piece S, the clear V that attaches at the very center top piece of the castle that you attach the lights to.The back left side pice (1/3 major back pieces that hold it together) has misaligned screw holes and we cannot get the screws in.Please contact me ASAP about this as its been...

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...When the sales representative scanned my purchase, the cost of item did not match with the price tag. So another employee, Kari, was called to check a price. When she headed to the cashier, she tuned up her voice and said "Someone put a sales tag on it to get a cheaper price...

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Customer service
2.4 (5 reviews)
1.4 (70 reviews)
Reviewer's quote

my lol surprise omg dollie and uptown have face defects, uptowns clothes is a little ripped.i would like to get a replacement of dollie, and a complete replacement of uptown with clothes , thights, shoes and earrings since its messed up.

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When customer service eventually said that, even though there were no returns, they would refund my moneyno refund was received. Further inquiries about the refund have simply resulted in more canned responses having NOTHING to do with my inquiry. The mis-sizing information is a 100% error on the...

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Exchange, Refund and Cancellation Policy
1.5 (4 reviews)
1.5 (42 reviews)
Reviewer's quote

...I am so sad and disappointed in this and would like a refund. Could you please advise what the next steps would be to get a refund for this. Thank you..

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...Sept 29th and still no refund. This company is a joke. Can't be reached by phone...

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LOL Surprise and Disney Store Pros and Cons

Pros
  • Usually good quality toys
  • Shiny and bright
  • Kids love lol
  • Ordering online
  • Love the store
  • I like the stuff on the web site
Cons
  • We got a broken toy
  • Need to be more careful on packaging dolls
  • Missing clothing
  • Very poor service
  • Terrible customer service
  • This experience

LOL Surprise and Disney Store Most Positive Reviews

Top rated reviews
3.4

my lol surprise omg dollie and uptown have face defects, uptowns clothes is a little ripped.
i would like to get a replac...

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5

I placed an order and applied for the credit card and I was supposed to get a 100$ credit and didnt.

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No votes
5

She double checked my order I did order the right one Thanks so much Katlyn

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LOL Surprise and Disney Store Most Critical Reviews

Lowest rated reviews
1

We bought my 4 year old daughter the LOL amazing suprise box for Christmas and were very disappointed, shocked, and...

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1

What a bummer. The first time we visited the new Disney store in Concord, my mom and I went wild buying presents for my...

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1

I bought the LOL surprise house ($200) when I opened the box it was smashedZ none of my local stores sold them anymore...

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1

I have never ordered and will never order from this store again. The one item I have been waiting for was assumed lost...

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LOL Surprise and Disney Store Latest Reviews

Recent published reviews
1.9

After signing up for the trial.
My 5 lol birthday surprise got lost.
They reordered them.
And when they actually got here
3...

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No votes

Said 21st. Keep checking my tracking number, and it keeps saying waiting for the sender to send it

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No votes

i already lodge complaint last night

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No votes

RECEIVED SINGING ELSA AND ANNA DOLLS. ABLE TO CHECK DOLLS WITHOUT REMOVING FROM BOX. THE ANNA DOLL DID NOT WORK. PAID...

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LOL Surprise and Disney Store Products and Services

Most reviewed product and services
  • Lol Surprise Doll (26 reviews)
  • Disney Store Shipping Service (18 reviews)
  • Disney Store Deal (3 reviews)
  • Disney Store Manager (2 reviews)