PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Disney Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Disney Cruise Line

Royal Caribbean and Disney Cruise Line Overview

Total reviews
304
24
Company responses
0
0
Issues resolved
5
0

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 280 reviews more than Disney Cruise Line received since Jan 10, 2012.

Royal Caribbean and Disney Cruise Line Consumer Ratings

Rank
13 out of 197 in Cruises and Ships category
10 out of 197 in Cruises and Ships category
Customer service
16 in category
7 in category
Staff
11 in category
9 in category
Website
16 in category
4 in category

According to consumer ratings and reviews, Disney Cruise Line ranks 3 points higher in the Cruises and Ships category than Royal Caribbean. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Disney Cruise Line was rated 2.1 stars for Customer service criterion in this category and it is 30 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Disney Cruise Line has a higher rating than Royal Caribbean. Regarding Website criterion, consumers gave Royal Caribbean 2.4 stars and it is 57% greater than other in category. Disney Cruise Line however was rated 3.5 stars and it is 89% greater than other in category.

Royal Caribbean and Disney Cruise Line Rating Details

Customer service
1.6 (127 reviews)
2.1 (12 reviews)
Reviewer's quote

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k

After the tour, I went to the customer service at Port Adventures and spoke to a female, Preshauna, who identified herself as a manager. As I explained our disappoint regarding the first two tours, she remarked that she was sorry that we didn't enjoy our tour guide. I explained to Preshauna that...

Kristina J
Staff
2.6 (118 reviews)
2.8 (11 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

...p being rocky at tImes, this ship rocked the entire time to the point even sitting at home now I still feel like I’m rocking as do my family also! The staff has always been so overly friendly to the point it almost seems unrealistic , not this particular cruise. With the exception of our dinner servers who were absolutely wonderful the rest of the staff seemed tired, annoyed and frustrated! They’re human so I completely get it, but maybe Disney should rotate some of them a little more so they’re not so annoyed with the ...

Shannon W
Website
2.4 (113 reviews)
3.5 (11 reviews)
Reviewer's quote

...I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it from my regular email to keep track, it has to go through the email on their website. ) I still do not have a response...

angela w

October 19, 2019Dorine Pinkney5 Birchwood CourtWilkes-Barre, PA 18702 570-872-6268Dear Friends and Family,Good evening, I hope this letter finds you in good spirits. I am writing this letter in hopes that you can help me fulfill a promise to my grandson Lavell Brock. Last year I was blessed to be...

Dorine T

Royal Caribbean and Disney Cruise Line Pros and Cons

Pros
  • Ship
  • Waiter
  • Restaurants
  • Potential for a great trip for grandkids
  • Delicious food
  • Daycare
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Upsold on everything
  • Size of room
  • Service

Royal Caribbean and Disney Cruise Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

4.8

I went on a week long Disney cruise this may around the Norwegian fjords on the Disney Magic. I went with my daughter...

Royal Caribbean and Disney Cruise Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

1

After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly,...

Royal Caribbean and Disney Cruise Line Latest Reviews

Recent published reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews
3

October 19, 2019
Dorine Pinkney
5 Birchwood Court
Wilkes-Barre, PA 18702 570-872-6268
Dear Friends and Family,
Good evening,...

Read all 24 reviews

Royal Caribbean and Disney Cruise Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Disney Cruise Line Cruise (14 reviews)