PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Disney Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Disney Cruise Line

Holland America Line and Disney Cruise Line Overview

Total reviews
149
24
Company responses
0
0
Issues resolved
2
0

Holland America Line was first mentioned on PissedConsumer on Jul 14, 2007 and since then this brand received 149 reviews. It is 125 reviews more than Disney Cruise Line received since Jan 10, 2012.

Holland America Line and Disney Cruise Line Consumer Ratings

Rank
9 out of 197 in Cruises and Ships category
10 out of 197 in Cruises and Ships category
Customer service
6 in category
7 in category
Staff
8 in category
9 in category
Diversity of Products or Services
14 in category
13 in category

According to consumer ratings and reviews, Holland America Line ranks 1 points higher in the Cruises and Ships category than Disney Cruise Line. People gave Holland America Line 2.2 stars for Customer service criterion in Cruises and Ships category and it is 31 points higher than the worst rated brand in this category. At the same time, Disney Cruise Line was rated 2.1 stars for Customer service criterion in this category and it is 30 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Disney Cruise Line. Regarding Diversity of Products or Services criterion, consumers gave Holland America Line 2.5 stars and it is 62% greater than other in category. Disney Cruise Line however was rated 2.5 stars and it is 65% greater than other in category.

Holland America Line and Disney Cruise Line Rating Details

Customer service
2.2 (50 reviews)
2.1 (12 reviews)
Reviewer's quote

we tried to get to ANYBODY on HAL - tried all kinds of phone #s to reach customer service or guest relationship, in vain! 30 min later we are still waiting! and their voice message is going on circles..

Robert H

After the tour, I went to the customer service at Port Adventures and spoke to a female, Preshauna, who identified herself as a manager. As I explained our disappoint regarding the first two tours, she remarked that she was sorry that we didn't enjoy our tour guide. I explained to Preshauna that...

Kristina J
Staff
2.9 (44 reviews)
2.8 (11 reviews)
Reviewer's quote

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder

...p being rocky at tImes, this ship rocked the entire time to the point even sitting at home now I still feel like I’m rocking as do my family also! The staff has always been so overly friendly to the point it almost seems unrealistic , not this particular cruise. With the exception of our dinner servers who were absolutely wonderful the rest of the staff seemed tired, annoyed and frustrated! They’re human so I completely get it, but maybe Disney should rotate some of them a little more so they’re not so annoyed with the ...

Shannon W
Diversity of Products or Services
2.5 (40 reviews)
2.5 (10 reviews)
Reviewer's quote

Only Quality Services, NO PROBLEMS AT ALL! %th or ^th HAL CRUISE..

charles g

...Management is borderline rude and their employers are roughly to update guests on useless products. I still can’t believe guests pay 90 percent if their service staff wages with mandatory gratuity that’s beyond the price of the boat???..

Joe S

Holland America Line and Disney Cruise Line Pros and Cons

Pros
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Potential for a great trip for grandkids
  • Delicious food
  • Daycare
Cons
  • Too much to write here
  • Sanitation
  • Refusal to help us
  • Upsold on everything
  • Size of room
  • Service

Holland America Line and Disney Cruise Line Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

4.8

I went on a week long Disney cruise this may around the Norwegian fjords on the Disney Magic. I went with my daughter...

Holland America Line and Disney Cruise Line Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

1

After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly,...

Holland America Line and Disney Cruise Line Latest Reviews

Recent published reviews

Your agent Michael gave me all the information I needed in a professional and courteous manner.

Read all 149 reviews
3

October 19, 2019
Dorine Pinkney
5 Birchwood Court
Wilkes-Barre, PA 18702 570-872-6268
Dear Friends and Family,
Good evening,...

Read all 24 reviews

Holland America Line and Disney Cruise Line Products and Services

Most reviewed product and services
  • Holland America Line Cruise (44 reviews)
  • Holland America Line Customer Care (17 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Disney Cruise Line Cruise (14 reviews)