PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Disney Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Disney Cruise Line
Holland America Line

Disney Cruise Line and Holland America Line Overview

Total reviews 25 174
Company responses 0 0
Issues resolved 0 3

Disney Cruise Line and Holland America Line Consumer Ratings

Rank
11 out of 167 in Cruises and Ships category
8 out of 167 in Cruises and Ships category
Customer service
8 in category
7 in category
Website
7 in category
15 in category
Facilities and Services
11 in category
7 in category
Price Affordability
24 in category
15 in category

Disney Cruise Line and Holland America Line Rating Details

Customer service
2.1 (12 reviews)
2.3 (59 reviews)
Reviewer's quote

After the tour, I went to the customer service at Port Adventures and spoke to a female, Preshauna, who identified herself as a manager. As I explained our disappoint regarding the first two tours, she remarked that she was sorry that we didn't enjoy our tour guide. I explained to Preshauna that...

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...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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Website
3.4 (12 reviews)
2.6 (45 reviews)
Reviewer's quote

I contacted Disney directly through their website and ive received no response , oh I forgot to mention the photographers who come around at dinner and take family photos are typically always amazing I have some wonderful photos by them throughout the years of sailing , this last lady however was...

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Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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Facilities and Services
2.4 (12 reviews)
2.7 (46 reviews)
Reviewer's quote

...Because of the name “Disney” does not atomically mask the poor unsatisfactory services provided onboard your ships. " https://www. cruisecritic...

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Holland America said these charges are to reward their employees for their outstanding services. Holland America refuses to refund these charges even though we the cruise contract includes a line for "port and other service charges. " Holland America said that we checked the box that said we read...

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Price Affordability
1.6 (11 reviews)
2.5 (46 reviews)
Reviewer's quote

...as everything was an up charge and I was scammed into buying items I never wanted or needed? This was a horrible cruise,royal carribeam is at least half the price and much more professional. Management is borderline rude and their employers are roughly to update guests on useless products. I still can’t believe guests pay 90 percent if their service staff wages with mandatory gratuity that’s...

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...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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Disney Cruise Line and Holland America Line Pros and Cons

Pros
  • Potential for a great trip for grandkids
  • Delicious food
  • Daycare
  • Room stewards
  • Servers
  • Pinnicle grill
Cons
  • Upsold on everything
  • Size of room
  • Service
  • Refusal to help us
  • Customer service
  • Too much to write here

Disney Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
4.8

I went on a week long Disney cruise this may around the Norwegian fjords on the Disney Magic. I went with my daughter...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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4.1

Went on the western Caribbean cruise on August 10th. Love except that my son and my mother contracted Salmonella. My...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Disney Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly,...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

DISNEY MADE THE DECISION TO IN DANGER EVERYONE IN MY FAMILYS LIVES ! BY MAKEING EVERYONE EVACUATE THE SHIP IN FLORIDA ,...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Disney Cruise Line and Holland America Line Latest Reviews

Recent published reviews
2.2

Disney has not cancelled this cruise at the time and consequently we are required to cancel today and lose our deposit m...

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No votes

I've called several times without being able to speak with anyone. And when I did they said that I would receive a call...

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3

October 19, 2019
Dorine Pinkney
5 Birchwood Court
Wilkes-Barre, PA 18702 570-872-6268
Dear Friends and Family,
Good evening,...

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No votes

Booking #CDDJWX. NO refund. WHY?

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Disney Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Disney Cruise Line Cruise (15 reviews)
  • Holland America Line Cruise (47 reviews)
  • Holland America Line Customer Care (21 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)