PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Disney Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Disney Cruise Line
Holland America Line

Disney Cruise Line and Holland America Line Overview

Total reviews
24
142
Company responses
0
0
Issues resolved
0
2

Holland America Line was first mentioned on PissedConsumer on Jul 14, 2007 and since then this brand received 142 reviews. It is 118 reviews more than Disney Cruise Line received since Jan 10, 2012.

Disney Cruise Line and Holland America Line Consumer Ratings

Rank
10 out of 227 in Cruises and Ships category
8 out of 227 in Cruises and Ships category
Customer service
7 in category
6 in category
Facilities and Services
10 in category
8 in category
Additional Fees
17 in category
7 in category

According to consumer ratings and reviews, Holland America Line ranks 2 points higher in the Cruises and Ships category than Disney Cruise Line. People gave Disney Cruise Line 2.1 stars for Customer service criterion in Cruises and Ships category and it is 30 points higher than the worst rated brand in this category. At the same time, Holland America Line was rated 2.2 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Facilities and Services criterion, than we see that Holland America Line has a higher rating than Disney Cruise Line. Regarding Additional Fees criterion, consumers gave Disney Cruise Line 1.5 stars and it is 54% greater than other in category. Holland America Line however was rated 2.1 stars and it is 81% greater than other in category.

Disney Cruise Line and Holland America Line Rating Details

Customer service
2.1 (12 reviews)
2.2 (49 reviews)
Reviewer's quote

After the tour, I went to the customer service at Port Adventures and spoke to a female, Preshauna, who identified herself as a manager. As I explained our disappoint regarding the first two tours, she remarked that she was sorry that we didn't enjoy our tour guide. I explained to Preshauna that...

Kristina J

Only Quality Services, NO PROBLEMS AT ALL!%th or ^th HAL CRUISE

charles g
Facilities and Services
2.4 (12 reviews)
2.6 (38 reviews)
Reviewer's quote

October 19, 2019Dorine Pinkney5 Birchwood CourtWilkes-Barre, PA 18702 570-872-6268Dear Friends and Family,Good evening, I hope this letter finds you in good spirits. I am writing this letter in hopes that you can help me fulfill a promise to my grandson Lavell Brock. Last year I was blessed to be...

Dorine T

My family and I took a Holland America Land and Sea Tour this past July 2017. Our last part of the trip was an overnight stay at the Westmark Hotel in Fairbanks. We had left our camera, with 11 days worth of pictures on it, on the bus. The driver of the bus was kind enough to turn it in to the...

PissedConsumer1102462
Additional Fees
1.5 (11 reviews)
2.1 (35 reviews)
Reviewer's quote

...they found 10 additional photos and said there is nothing more they could do. IF we hadn't been told we would have the photos on the USB drive, this wouldn't be so disappointing...

Christina L

You will receive a voucher for the Pinnacle Grill once on board (our next booking); there is an additional charge for any specialty items or dining events that may be offered, such as lobster or the Sommelier Dinner. " Seriously?? This is a very poor response. I found out while on the Zuiderdam...

Sandy M

Disney Cruise Line and Holland America Line Pros and Cons

Pros
  • Potential for a great trip for grandkids
  • Delicious food
  • Daycare
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Upsold on everything
  • Size of room
  • Service
  • Too much to write here
  • Sanitation
  • Refusal to help us

Disney Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
4.8

I went on a week long Disney cruise this may around the Norwegian fjords on the Disney Magic. I went with my daughter...

5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

Disney Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly,...

1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

Disney Cruise Line and Holland America Line Latest Reviews

Recent published reviews
3

October 19, 2019
Dorine Pinkney
5 Birchwood Court
Wilkes-Barre, PA 18702 570-872-6268
Dear Friends and Family,
Good evening,...

Read all 24 reviews
2.2

Complaint: CL9MDX: Valerie & Stephen Bullock: Nov 6th, 14 nights We returned from our Cruise on the 21st November. Here...

Read all 142 reviews

Disney Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Disney Cruise Line Cruise (14 reviews)
  • Holland America Line Cruise (42 reviews)
  • Holland America Line Customer Care (15 reviews)
  • Holland America Line Sanitary Conditions (4 reviews)