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Disney Cruise Line
Holland America Line

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Disney Cruise Line

Disney Cruise Line

2.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 23 TOTAL REVIEWS
Rank
10 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Facilities and Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:51
  • ISSUES RESOLVED
    0%
Top Products and Services
1.8
14 reviews
Holland America Line

Holland America Line

2.4
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 137 TOTAL REVIEWS
Rank
8 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Facilities and Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    98
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    03:29
  • ISSUES RESOLVED
    22%
Top Products and Services
2.4
40 reviews
2.8
15 reviews
2.2
4 reviews

How would you compare Disney Cruise Line vs Holland America Line?

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PaltryStork716
#1704861

I would choose Disney over Holland every time. Having cruised on Disney several times I don't understand the poor ratings.

The facilities and services far surpass Holland.

Disney Customer Service is the Gold Standard in the industry. The number of services they offer far surpasses Holland's and on a Disney Cruise you are not constantly experiencing a sales pitch as on Holland.

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