PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discover Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discover Bank
Wells Fargo

Discover Bank and Wells Fargo Overview

Total reviews
224
1574
Company responses
0
0
Issues resolved
2
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1574 reviews. It is 1350 reviews more than Discover Bank received since Feb 26, 2007.

Discover Bank and Wells Fargo Consumer Ratings

Rank
59 out of 920 in Banks category
85 out of 920 in Banks category
Customer service
73 in category
92 in category
Product or Service Quality
43 in category
58 in category
Reliability
54 in category
82 in category

According to consumer ratings and reviews, Discover Bank ranks 26 points higher in the Banks category than Wells Fargo. People gave Discover Bank 1.4 stars for Customer service criterion in Banks category and it is 138 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Discover Bank has a higher rating than Wells Fargo. Regarding Reliability criterion, consumers gave Discover Bank 1.4 stars and it is 74% greater than other in category. Wells Fargo however was rated 1.2 stars and it is 61% greater than other in category.

Discover Bank and Wells Fargo Rating Details

Customer service
1.4 (69 reviews)
1.3 (371 reviews)
Reviewer's quote

...Do not use there credit card they suck at Customer Service..

Will M

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Product or Service Quality
1.5 (63 reviews)
1.4 (316 reviews)
Reviewer's quote

...One of the Customer service people was very rude also. I USED to think this was a top notch Company but now I know different..

PissedConsumer1762698

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445
Reliability
1.4 (58 reviews)
1.2 (280 reviews)
Reviewer's quote

Tried to open an online acct and failed finally gave up. i did Everything they wanted me to but just simply could NOT open an account for trivial reasons. ie name was not the same on bank i was routing to because middle initial was not in place with both accounts. so i corrected it still would not...

Scott G

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Dezmen

Discover Bank and Wells Fargo Pros and Cons

Pros
  • Less wait time to call customer care
  • Less wait time to call customer service
  • Good rate
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Not willing to help
  • Insensitive-uncaring customer service
  • Customer service
  • Incompetant
  • Rude representatives

Discover Bank and Wells Fargo Most Positive Reviews

Top rated reviews
4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Discover Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Discover Bank and Wells Fargo Latest Reviews

Recent published reviews

They hire law firms take you to court and lie and rip you off for more money that you do not owe.i have court paper

Read all 224 reviews
1.2

In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You...

Read all 1574 reviews

Discover Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Discover Bank Credit Card (70 reviews)
  • Discover Bank Account (47 reviews)
  • Discover Bank Customer Care (18 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)