PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discover Bank and Santander Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discover Bank
Santander Bank

Discover Bank and Santander Bank Overview

Total reviews
220
44
Company responses
0
0
Issues resolved
2
1

Discover Bank was first mentioned on PissedConsumer on Feb 26, 2007 and since then this brand received 220 reviews. It is 176 reviews more than Santander Bank received since Sep 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Santander Bank customer support team than with Discover Bank customer service.

Discover Bank and Santander Bank Consumer Ratings

Rank
58 out of 1027 in Banks category
149 out of 1027 in Banks category
Customer service
72 in category
212 in category
Product or Service Quality
40 in category
107 in category
Website
34 in category
125 in category

According to consumer ratings and reviews, Discover Bank ranks 91 points higher in the Banks category than Santander Bank. People gave Discover Bank 1.4 stars for Customer service criterion in Banks category and it is 142 points higher than the worst rated brand in this category. At the same time, Santander Bank was rated 1 stars for Customer service criterion in this category and it is 2 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Discover Bank has a higher rating than Santander Bank. Regarding Website criterion, consumers gave Discover Bank 2.2 stars and it is 84% greater than other in category. Santander Bank however was rated 1.3 stars and it is 58% worse than other in category.

Discover Bank and Santander Bank Rating Details

Customer service
1.4 (68 reviews)
1 (14 reviews)
Reviewer's quote

...regarding "not having credit extended to me for no good cause", and I contend that after I told the rep that being rude is unacceptable cause "I am a paying customer", and since my account has been open going on two years, perfect paying record, the credit limit increase should be applied without me having to ask for it. I am a good paying...

Ray W

all your stupid customer service department does is send me stupid emails that different accounts have fees which is not a answer to my problem now is it. i have demanded that a customer service department supervisor call me and no one has called me. i demanded that your so called ceo call me about...

marie r
Product or Service Quality
1.5 (62 reviews)
1.1 (14 reviews)
Reviewer's quote

I have made repeated attempts to communicate via the secure mail server provided when I login to my account. I have no phone and very minimal access to Internet. I have alerted Discover to their error in allowing a nearly $2800 charge to be made to my secured credit card with only $500. The card...

Senta C

They froze my aacount for a check that Cleared on Jan. 17. They won’t give any information as to why

PissedConsumer1291297
Website
2.2 (57 reviews)
1.3 (13 reviews)
Reviewer's quote

I am happy to assist you today! At the time the balance was viewed this morning, our Website was being updated; consequently the transaction information you received may have been incomplete. When this happens, I suggest logging in to the Account Center later in the day to view the most up-to-date...

PissedConsumer1057120

A very short lived checking account, not even 3 months. Call centers their ULTIMATE DESTRUCTION. Personnel difficult, obstinate, nosy, busy bodies, always wanting to get into customers’ accounts. Too many levels to talk to to attempt to get a 2+2 question answered. These employees do not understand...

Carol S

Discover Bank and Santander Bank Pros and Cons

Pros
  • Less wait time to call customer care
  • Customer service
  • Cash back
  • Leaving it
  • Total disrespect of long term customer and how a divide
  • Close
Cons
  • Customer service
  • Not willing to help
  • Insensitive-uncaring customer service
  • Poor manager skills
  • Being hung up on
  • Outrageous bank fees very poor customer service

Discover Bank and Santander Bank Most Positive Reviews

Top rated reviews
4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

No votes

Discover Bank and Santander Bank Most Critical Reviews

Lowest rated reviews
1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

1

My experience with Santander Bank has been awful from the start. I've been an "extra20" checking and savings account...

Discover Bank and Santander Bank Latest Reviews

Recent published reviews
1

Unfair business practices; I received a letter on December 2, 2019 from Discover Card Services dated NOvember 23, 2019...

Read all 220 reviews

I allowed for first time in 44years of banking a financial advisor employee of Santander Bank to arrange meeting and rec...

Read all 44 reviews

Discover Bank and Santander Bank Products and Services

Most reviewed product and services
  • Discover Bank Credit Card (68 reviews)
  • Discover Bank Account (46 reviews)
  • Discover Bank Customer Care (18 reviews)
  • Santander Bank Savings Account (15 reviews)
  • Santander Bank Banking Service (5 reviews)
  • Santander Bank Account (4 reviews)