PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discover Bank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discover Bank
Pnc Bank

Discover Bank and Pnc Bank Overview

Total reviews
220
583
Company responses
0
0
Issues resolved
2
0

Pnc Bank was first mentioned on PissedConsumer on Jul 19, 2008 and since then this brand received 583 reviews. It is 363 reviews more than Discover Bank received since Feb 26, 2007.

Discover Bank and Pnc Bank Consumer Ratings

Rank
57 out of 1027 in Banks category
83 out of 1027 in Banks category
Customer service
72 in category
83 in category
Product or Service Quality
40 in category
91 in category
Website
34 in category
69 in category

According to consumer ratings and reviews, Discover Bank ranks 26 points higher in the Banks category than Pnc Bank. People gave Discover Bank 1.4 stars for Customer service criterion in Banks category and it is 141 points higher than the worst rated brand in this category. At the same time, Pnc Bank was rated 1.3 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Discover Bank has a higher rating than Pnc Bank. Regarding Website criterion, consumers gave Discover Bank 2.2 stars and it is 84% greater than other in category. Pnc Bank however was rated 1.8 stars and it is 68% greater than other in category.

Discover Bank and Pnc Bank Rating Details

Customer service
1.4 (68 reviews)
1.3 (192 reviews)
Reviewer's quote

...regarding "not having credit extended to me for no good cause", and I contend that after I told the rep that being rude is unacceptable cause "I am a paying customer", and since my account has been open going on two years, perfect paying record, the credit limit increase should be applied without me having to ask for it. I am a good paying...

Ray W

So sad where is the customer service and loyalty of years past it is sure not here except for “Two Banks that I know of”, however this is the way PNC does business today in the United States of America! 3: Second Issue is that our VISA card from PNC bank did not work on our vacation last week and...

Dialtonesr
Product or Service Quality
1.5 (62 reviews)
1.2 (178 reviews)
Reviewer's quote

I have made repeated attempts to communicate via the secure mail server provided when I login to my account. I have no phone and very minimal access to Internet. I have alerted Discover to their error in allowing a nearly $2800 charge to be made to my secured credit card with only $500. The card...

Senta C

As a realtor with 20-plus years experience I have never had a mortgage company or Bank which was worse in communication and customer service. loan for the purchase of a home should take about 30 days. We are pushing 60 and still not closed...

PissedConsumer1706048
Website
2.2 (57 reviews)
1.8 (144 reviews)
Reviewer's quote

I am happy to assist you today! At the time the balance was viewed this morning, our Website was being updated; consequently the transaction information you received may have been incomplete. When this happens, I suggest logging in to the Account Center later in the day to view the most up-to-date...

PissedConsumer1057120

...As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1...

PissedConsumer852123

Discover Bank and Pnc Bank Pros and Cons

Pros
  • Less wait time to call customer care
  • Customer service
  • Cash back
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Customer service
  • Not willing to help
  • Insensitive-uncaring customer service
  • Customer service
  • Difficult to work with
  • Unfair fee s

Discover Bank and Pnc Bank Most Positive Reviews

Top rated reviews
4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Discover Bank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Discover Bank and Pnc Bank Latest Reviews

Recent published reviews
1

Unfair business practices; I received a letter on December 2, 2019 from Discover Card Services dated NOvember 23, 2019...

Read all 220 reviews
2.3

A motion failed to deliver the product and failed more than once and then suspended the portion of the service that...

Read all 583 reviews

Discover Bank and Pnc Bank Products and Services

Most reviewed product and services
  • Discover Bank Credit Card (68 reviews)
  • Discover Bank Account (46 reviews)
  • Discover Bank Customer Care (18 reviews)
  • Pnc Bank Mortgage (83 reviews)
  • Pnc Bank Account (76 reviews)
  • Pnc Bank Loan (54 reviews)