PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vistaprint and Discountmugs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vistaprint
Discountmugs

Vistaprint and Discountmugs Overview

Total reviews
114
195
Company responses
0
2
Issues resolved
0
4

Discountmugs was first mentioned on PissedConsumer on Jul 26, 2008 and since then this brand received 195 reviews. It is 81 reviews more than Vistaprint received since Sep 29, 2007.

Vistaprint and Discountmugs Consumer Ratings

Rank
13 out of 253 in Printing category
20 out of 253 in Printing category
Customer service
8 in category
13 in category
Website
12 in category
15 in category
Product or Service Quality
13 in category
20 in category

According to consumer ratings and reviews, Vistaprint ranks 7 points higher in the Printing category than Discountmugs. People gave Vistaprint 2 stars for Customer service criterion in Printing category and it is 32 points higher than the worst rated brand in this category. At the same time, Discountmugs was rated 1.5 stars for Customer service criterion in this category and it is 27 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vistaprint has a higher rating than Discountmugs. Regarding Product or Service Quality criterion, consumers gave Vistaprint 1.9 stars and it is 68% greater than other in category. Discountmugs however was rated 1.4 stars and it is 48% worse than other in category.

Vistaprint and Discountmugs Rating Details

Customer service
2 (25 reviews)
1.5 (100 reviews)
Reviewer's quote

...They added them again with NO CHARGE! Both customer representatives I worked with were great! Absolutely no complaints. Will continue ordering from here. Everything was great quality too!..

Brooke S

...What horrible customer service and turn around times. Carp business practices..

PissedConsumer1636034
Website
2.5 (23 reviews)
2.2 (80 reviews)
Reviewer's quote

I ordered 2 t-shirts for printing on Vistaprint website. Expected delivery date was 1st Nov. Instead of deliverey message I got email (at 21:30 on 1st November) that your refund has been initiated...

AMIT C

...was told that "it appears like the imprint was brushed off pretty intensely resulting for the ink to wash off" and that "because the items that we have on our website is promotional products that should only be hand washed gently". So, they saying that these are sturdy enough for FREQUENT, DAILY USE in a COMMERCIAL KITCHEN and ...

PissedConsumer1451094
Product or Service Quality
1.9 (22 reviews)
1.4 (75 reviews)
Reviewer's quote

I ordered checks on February 28th after discovering that Vista Print was a certified bank affiliate. My checks were supposed to arrive on the 6th, they didn't so I waited until the 8th to contact them to give it the benefit of the doubt. I was told via IM that they had no tracking number put on my...

PissedConsumer1209367

When I called customer service once again they promised to have the koozies on time and of course they hadn't even gone into production the day that they were due to arrive. To add insult to injury, the only remedy they could deliver on was to remove the expedited shipping cost (that they could not...

Judy

Vistaprint and Discountmugs Pros and Cons

Pros
  • Prices
  • Selection
  • Products
  • Selection
  • Price
  • Water bottles
Cons
  • Customer service
  • On-hold time
  • Non-transparent ordering process
  • Customer service
  • Poor workmanship
  • Delivery

Vistaprint and Discountmugs Most Positive Reviews

Top rated reviews
5

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

5

our first order was a disaster, missed deadlines time after time...we received a credit only and in aug 2015, wanted to...

Vistaprint and Discountmugs Most Critical Reviews

Lowest rated reviews
1

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

1

Just went to order 144 mugs from a catalog I got in today's biz mail. The price I was given was WAY higher than my...

Vistaprint and Discountmugs Latest Reviews

Recent published reviews
3.8

I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it...

Read all 114 reviews
1.3

Pure junk! I received a beautiful full color proof as in the image of this complaint. I approved the proof. What I...

Read all 195 reviews

Vistaprint and Discountmugs Products and Services

Most reviewed product and services
  • Vistaprint Customer Care (17 reviews)
  • Vistaprint Printing Service (14 reviews)
  • Vistaprint Shipping Service (4 reviews)
  • Discountmugs Shipping Service (41 reviews)
  • Discountmugs Mug (22 reviews)
  • Discountmugs Customer Care (18 reviews)