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  • 0 ISSUES RESOLVED
  • 120 TOTAL REVIEWS
  • $27.6K CLAIMED LOSSES
  • $727 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Never again 4
  • Good customer service 2
  • Fair price 1
  • Competitive prices 1

Customers don't like

  • Not getting what i paid for3
  • Massive wait times when calling3
  • General lack of good business practices3
  • Everything about them3
  • Unprofessional demeanor2
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 792 TOTAL REVIEWS
  • $49.2K CLAIMED LOSSES
  • $286 AVERAGE LOSS
2.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Unwillingness to accept their part in the mistake4
  • Shipping4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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