PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discounted Wheel Warehouse and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discounted Wheel Warehouse
Pep Boys

Discounted Wheel Warehouse and Pep Boys Overview

Total reviews
170
1393
Company responses
0
0
Issues resolved
0
5

Discounted Wheel Warehouse and Pep Boys Consumer Ratings

Rank
90 out of 385 in Auto Parts and Accessories category
202 out of 1707 in Service Centers and Repairs category
Product or Service Quality
69 in category
158 in category
Price Affordability
67 in category
206 in category
Exchange, Refund and Cancellation Policy
74 in category
123 in category
Turnaround Time
67 in category
154 in category

Discounted Wheel Warehouse and Pep Boys Rating Details

Product or Service Quality
1.5 (71 reviews)
1.6 (271 reviews)
Reviewer's quote

terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

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...This is an issue that could have been resolved from a home working employee and they weren't closed as car service is essential. THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me...

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Price Affordability
2.4 (70 reviews)
2 (266 reviews)
Reviewer's quote

...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Exchange, Refund and Cancellation Policy
1.2 (69 reviews)
1.6 (167 reviews)
Reviewer's quote

...They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves..

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Called Pepboys to find out which store has part to exchange. No stores have the part and they no longer carry the part. Spent over 1 hour on the phone followed the B...

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Turnaround Time
1.6 (67 reviews)
1.6 (193 reviews)
Reviewer's quote

...Such a waste a time and a trash company :angry:..

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...next time I'll know better tire warranty is a scam anywhere...

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Discounted Wheel Warehouse and Pep Boys Pros and Cons

Pros
  • Never again
  • Fair price
  • Competitive prices
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service
  • Customer service
  • Poor service provided
  • Poor service

Discounted Wheel Warehouse and Pep Boys Most Positive Reviews

Top rated reviews
5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Discounted Wheel Warehouse and Pep Boys Most Critical Reviews

Lowest rated reviews
1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Discounted Wheel Warehouse and Pep Boys Latest Reviews

Recent published reviews
1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

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1

Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. E
When I called they had...

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1

No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or take...

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1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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Discounted Wheel Warehouse and Pep Boys Products and Services

Most reviewed product and services
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)