PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and Discounted Wheel Warehouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
Discounted Wheel Warehouse

PartsGeek and Discounted Wheel Warehouse Overview

Total reviews
1987
170
Company responses
0
0
Issues resolved
12
0

PartsGeek and Discounted Wheel Warehouse Consumer Ratings

Rank
54 out of 385 in Auto Parts and Accessories category
90 out of 385 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
59 in category
75 in category
Product or Service Quality
36 in category
70 in category
Price Affordability
49 in category
69 in category
Value for money
41 in category
52 in category

PartsGeek and Discounted Wheel Warehouse Rating Details

Exchange, Refund and Cancellation Policy
1.5 (584 reviews)
1.2 (69 reviews)
Reviewer's quote

...I have reached out to parts geek every day for the last week and at first was told next day and now they won't refund or anything until I send package back but I dont have package and they won't call post office to trace it. Terrible customer service..

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...They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves..

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Product or Service Quality
2 (573 reviews)
1.5 (71 reviews)
Reviewer's quote

...clips per side, 1 upper, 1 lower, this came with an assortment of 12 clips that are not for my car, please send just clips 8 total, 4 per car, customer service wants me to return, parts already opened, installed, now waiting for clips to...

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terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

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Price Affordability
3 (566 reviews)
2.4 (70 reviews)
Reviewer's quote

...IF I HAVE TO PAY FULL PRICE FOR SHIPPING AGAIN IM GOING TO LOSE IT...

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...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

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Value for money
2.3 (458 reviews)
2 (65 reviews)
Reviewer's quote

...The part is useless to me, and they refuse to refund my money. It's a gamble with these people. They even say if you install the part you cannot return it...

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...The sales rep you buy your rims from doesnt even return your calls and most importantly once they get your money they have no clue about your rims. They toss out random dates for the day they are to ship and make excuses for when things are still delayed. Rims are getting drilled, will ship Friday...

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PartsGeek and Discounted Wheel Warehouse Pros and Cons

Pros
  • Good prices
  • Found part
  • Price
  • Never again
  • Fair price
  • Competitive prices
Cons
  • Horrible customer service
  • Wrong part
  • Customer service
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service

PartsGeek and Discounted Wheel Warehouse Most Positive Reviews

Top rated reviews
5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

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5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

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5

Ordered a door handle and the description said they paint to match your car, I go all the way through check out and no...

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5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

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PartsGeek and Discounted Wheel Warehouse Most Critical Reviews

Lowest rated reviews
1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

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1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

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1

I ordered a front axle assembly for a 1982 VW Rabbit, I was sent a 1985 axle assembly which does not fit. I contacted th...

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1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

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PartsGeek and Discounted Wheel Warehouse Latest Reviews

Recent published reviews
3

Can't get through to customer rep the online return process is not working it's not recognizing my email or order number

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1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

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No votes

I did not receive a speed sensor even though ups said it was delivered.

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1

No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or take...

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PartsGeek and Discounted Wheel Warehouse Products and Services

Most reviewed product and services
  • Partsgeek Shipping Service (412 reviews)
  • Partsgeek Customer Care (183 reviews)
  • Partsgeek Website (26 reviews)
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)