PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tires Plus and Discount Tire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tires Plus
Discount Tire

Tires Plus and Discount Tire Overview

Total reviews
602
663
Company responses
0
0
Issues resolved
4
5

Discount Tire was first mentioned on PissedConsumer on Apr 1, 2008 and since then this brand received 663 reviews. It is 61 reviews more than Tires Plus received since May 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tires Plus customer support team and Discount Tire customer service.

Tires Plus and Discount Tire Consumer Ratings

Rank
193 out of 2659 in Service Centers and Repairs category
154 out of 2659 in Service Centers and Repairs category
Customer service
170 in category
157 in category
Staff
183 in category
146 in category
Product or Service Quality
147 in category
102 in category

According to consumer ratings and reviews, Discount Tire ranks 39 points higher in the Service Centers and Repairs category than Tires Plus. People gave Tires Plus 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, Discount Tire was rated 1.7 stars for Customer service criterion in this category and it is 458 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Discount Tire has a higher rating than Tires Plus. Regarding Product or Service Quality criterion, consumers gave Tires Plus 1.6 stars and it is 76% greater than other in category. Discount Tire however was rated 2 stars and it is 83% greater than other in category.

Tires Plus and Discount Tire Rating Details

Customer service
1.6 (175 reviews)
1.7 (247 reviews)
Reviewer's quote

This is the beginning of the most egregious horrible wouldn't wish it on my worst enemy degree of customer service by the level management regular employees customer service everybody dealing with this company is horrible not one person I talk to presented themselves as as if they have any common...

Konrad R

...We deserve better customer service. I will never use this store again..

Moneka
Staff
1.7 (169 reviews)
1.9 (242 reviews)
Reviewer's quote

...) Staff told her it was a bad fuel pump and that it would cost $600. The pump replacement, they said, was really easy, but the part was expensive. They also said that it would take care of the noise in the back...

Bob L

... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...

Marco G
Product or Service Quality
1.6 (158 reviews)
2 (214 reviews)
Reviewer's quote

They're having trouble getting the correct center cover but are working on it

Steven C

We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...

Randall M

Tires Plus and Discount Tire Pros and Cons

Pros
  • Were able to fit me in
  • Close by
  • Multiple tire brands offered
  • Hustle and customer service exhibited by all of the staff
  • Free rotate and balance with purchase
  • Price was good on tires i wanted
Cons
  • Poor service
  • Lied about the work my car needed
  • Pricing
  • Poor customer service
  • Mangers do not know how to manage
  • Humiliating

Tires Plus and Discount Tire Most Positive Reviews

Top rated reviews
5

Thanks to the staff attires Plus West in Wichita Kansas. They really care about doing a great job. It's very difficult...

5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...

Tires Plus and Discount Tire Most Critical Reviews

Lowest rated reviews
1

I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLU...

1

Well, I just got back from DISCOUNT TIRE! I am SO FRIGGING MAD I can hardly contain myself... I ordered 2 new Bridgeston...

Tires Plus and Discount Tire Latest Reviews

Recent published reviews
1.7

I purchased Cooper HT 65000 mile tires when I called for him to quote me he gave me the price I went up and I purchase...

Read all 602 reviews
1

I called into the store on North Academy in Colorado Springs. I was quoted a price for tires. By the time I arrived it...

Read all 663 reviews

Tires Plus and Discount Tire Products and Services

Most reviewed product and services
  • Tires Plus Oil Change (85 reviews)
  • Tires Plus Repair (57 reviews)
  • Tires Plus Car Repair (36 reviews)
  • Discount Tire Tire Rotation (58 reviews)
  • Discount Tire Replacement (42 reviews)
  • Discount Tire Customer Care (41 reviews)