PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discount Tire and Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discount Tire
Tires Plus

Discount Tire and Tires Plus Overview

Total reviews
665
602
Company responses
0
0
Issues resolved
5
4

Discount Tire was first mentioned on PissedConsumer on Apr 1, 2008 and since then this brand received 665 reviews. It is 63 reviews more than Tires Plus received since May 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discount Tire customer support team and Tires Plus customer service.

Discount Tire and Tires Plus Consumer Ratings

Rank
154 out of 2660 in Service Centers and Repairs category
194 out of 2660 in Service Centers and Repairs category
Customer service
155 in category
168 in category
Staff
144 in category
180 in category
Product or Service Quality
101 in category
145 in category

According to consumer ratings and reviews, Discount Tire ranks 40 points higher in the Service Centers and Repairs category than Tires Plus. People gave Discount Tire 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 459 points higher than the worst rated brand in this category. At the same time, Tires Plus was rated 1.6 stars for Customer service criterion in this category and it is 446 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Discount Tire has a higher rating than Tires Plus. Regarding Product or Service Quality criterion, consumers gave Discount Tire 2 stars and it is 84% greater than other in category. Tires Plus however was rated 1.6 stars and it is 76% greater than other in category.

Discount Tire and Tires Plus Rating Details

Customer service
1.7 (248 reviews)
1.6 (175 reviews)
Reviewer's quote

...We deserve better customer service. I will never use this store again..

Moneka

This is the beginning of the most egregious horrible wouldn't wish it on my worst enemy degree of customer service by the level management regular employees customer service everybody dealing with this company is horrible not one person I talk to presented themselves as as if they have any common...

Konrad R
Staff
1.9 (243 reviews)
1.7 (169 reviews)
Reviewer's quote

... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...

Marco G

...) Staff told her it was a bad fuel pump and that it would cost $600. The pump replacement, they said, was really easy, but the part was expensive. They also said that it would take care of the noise in the back...

Bob L
Product or Service Quality
2 (216 reviews)
1.6 (158 reviews)
Reviewer's quote

We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...

Randall M

They're having trouble getting the correct center cover but are working on it

Steven C

Discount Tire and Tires Plus Pros and Cons

Pros
  • Hustle and customer service exhibited by all of the staff
  • Free rotate and balance with purchase
  • Price was good on tires i wanted
  • Were able to fit me in
  • Close by
  • Multiple tire brands offered
Cons
  • Poor customer service
  • Mangers do not know how to manage
  • Humiliating
  • Poor service
  • Lied about the work my car needed
  • Pricing

Discount Tire and Tires Plus Most Positive Reviews

Top rated reviews
5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...

5

Thanks to the staff attires Plus West in Wichita Kansas. They really care about doing a great job. It's very difficult...

Discount Tire and Tires Plus Most Critical Reviews

Lowest rated reviews
1

Well, I just got back from DISCOUNT TIRE! I am SO FRIGGING MAD I can hardly contain myself... I ordered 2 new Bridgeston...

1

I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLU...

Discount Tire and Tires Plus Latest Reviews

Recent published reviews
3.4

I've had a set of wheels and tires purchased through Discount Tire and within the last 6 months, 2 wheels have...

Read all 665 reviews
1.7

I purchased Cooper HT 65000 mile tires when I called for him to quote me he gave me the price I went up and I purchase...

Read all 602 reviews

Discount Tire and Tires Plus Products and Services

Most reviewed product and services
  • Discount Tire Tire Rotation (58 reviews)
  • Discount Tire Replacement (42 reviews)
  • Discount Tire Customer Care (42 reviews)
  • Tires Plus Oil Change (85 reviews)
  • Tires Plus Repair (57 reviews)
  • Tires Plus Car Repair (36 reviews)