PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Discount Tire and Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Discount Tire was first mentioned on PissedConsumer on Apr 1, 2008 and since then this brand received 665 reviews. It is 63 reviews more than Tires Plus received since May 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discount Tire customer support team and Tires Plus customer service.
Discount Tire and Tires Plus Consumer Ratings
Rank
154
out of 2660 in Service Centers and Repairs category
194
out of 2660 in Service Centers and Repairs category
Customer service
155
in category
168
in category
Staff
144
in category
180
in category
Product or Service Quality
101
in category
145
in category
According to consumer ratings and reviews, Discount Tire ranks 40 points higher in the Service Centers and Repairs category than Tires Plus.
People gave Discount Tire 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 459 points higher than the worst rated brand in this category.
At the same time, Tires Plus was rated 1.6 stars for Customer service criterion in this category and it is 446 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Discount Tire has a higher rating than Tires Plus.
Regarding Product or Service Quality criterion, consumers gave Discount Tire 2 stars and it is 84% greater than other in category.
Tires Plus however was rated 1.6 stars and it is 76% greater than other in category.
Discount Tire and Tires Plus Rating Details
Customer service
1.7 (248 reviews)
1.6 (175 reviews)
Reviewer's quote
...We deserve better customer service. I will never use this store again..
Moneka
This is the beginning of the most egregious horrible wouldn't wish it on my worst enemy degree of customer service by the level management regular employees customer service everybody dealing with this company is horrible not one person I talk to presented themselves as as if they have any common...
Konrad R
Staff
1.9 (243 reviews)
1.7 (169 reviews)
Reviewer's quote
... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...
Marco G
...) Staff told her it was a bad fuel pump and that it would cost $600. The pump replacement, they said, was really easy, but the part was expensive. They also said that it would take care of the noise in the back...
Bob L
Product or Service Quality
2 (216 reviews)
1.6 (158 reviews)
Reviewer's quote
We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...
Randall M
They're having trouble getting the correct center cover but are working on it
Steven C
Discount Tire and Tires Plus Pros and Cons
Pros
Hustle and customer service exhibited by all of the staff
Free rotate and balance with purchase
Price was good on tires i wanted
Were able to fit me in
Close by
Multiple tire brands offered
Cons
Poor customer service
Mangers do not know how to manage
Humiliating
Poor service
Lied about the work my car needed
Pricing
Discount Tire and Tires Plus Most Positive Reviews
Top rated reviews
5
the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...
How would you compare Discount Tire vs Tires Plus?