PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Discount Tire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Discount Tire

Les Schwab Tire Centers and Discount Tire Overview

Total reviews
688
665
Company responses
0
0
Issues resolved
4
5

Les Schwab Tire Centers was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 688 reviews. It is 23 reviews more than Discount Tire received since Apr 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Les Schwab Tire Centers customer support team and Discount Tire customer service.

Les Schwab Tire Centers and Discount Tire Consumer Ratings

Rank
178 out of 2660 in Service Centers and Repairs category
154 out of 2660 in Service Centers and Repairs category
Customer service
155 in category
156 in category
Staff
145 in category
144 in category
Product or Service Quality
139 in category
101 in category

According to consumer ratings and reviews, Discount Tire ranks 24 points higher in the Service Centers and Repairs category than Les Schwab Tire Centers. People gave Les Schwab Tire Centers 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 460 points higher than the worst rated brand in this category. At the same time, Discount Tire was rated 1.7 stars for Customer service criterion in this category and it is 459 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Discount Tire has a higher rating than Discount Tire. Regarding Product or Service Quality criterion, consumers gave Les Schwab Tire Centers 1.7 stars and it is 77% greater than other in category. Discount Tire however was rated 2 stars and it is 84% greater than other in category.

Les Schwab Tire Centers and Discount Tire Rating Details

Customer service
1.7 (148 reviews)
1.7 (248 reviews)
Reviewer's quote

...I am thinking to myself when I needed an appointment for alignment they were able to help me at the service desk with that. By you not making this appointment you are not doing right by your customer. I was able to drive to the Hamilton store and within 45 minutes I got my tires rotated...

Terry M

...We deserve better customer service. I will never use this store again..

Moneka
Staff
1.9 (128 reviews)
1.9 (243 reviews)
Reviewer's quote

I was quoted a certain price on a job and I went in to have the job done and they started giving me all these excuses why it was going to be noticeable more then the quote and I feel this is wrong and not the way to conduct yourselves as professionals when doing business they were extremely rude...

PissedConsumer1533396

... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...

Marco G
Product or Service Quality
1.7 (117 reviews)
2 (216 reviews)
Reviewer's quote

So i live in oregon but i visit idaho a lot because my family is there. One of my many trips, one year ago, led me to need a new tire. Which i was not prepared to pay for out of pocket. As Les Schwab had been recommened to me to build my credit, i decided, what the heck! I can kill two birds with...

Jaelynn D

We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...

Randall M

Les Schwab Tire Centers and Discount Tire Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Hustle and customer service exhibited by all of the staff
  • Free rotate and balance with purchase
  • Price was good on tires i wanted
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Poor customer service
  • Mangers do not know how to manage
  • Humiliating

Les Schwab Tire Centers and Discount Tire Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...

Les Schwab Tire Centers and Discount Tire Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

1

Well, I just got back from DISCOUNT TIRE! I am SO FRIGGING MAD I can hardly contain myself... I ordered 2 new Bridgeston...

Les Schwab Tire Centers and Discount Tire Latest Reviews

Recent published reviews
3.5

I was long term customer 30+ years. If tires failed reach the expected mileage they would be fair and adjust...

Read all 688 reviews
3.4

I've had a set of wheels and tires purchased through Discount Tire and within the last 6 months, 2 wheels have...

Read all 665 reviews

Les Schwab Tire Centers and Discount Tire Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Discount Tire Tire Rotation (58 reviews)
  • Discount Tire Replacement (42 reviews)
  • Discount Tire Customer Care (42 reviews)