PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Discount Tire and Les Schwab Tire Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Discount Tire and Les Schwab Tire Centers Overview
Total reviews
663
688
Company responses
0
0
Issues resolved
5
4
Les Schwab Tire Centers was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 688 reviews. It is 25 reviews more than Discount Tire received since Apr 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discount Tire customer support team and Les Schwab Tire Centers customer service.
Discount Tire and Les Schwab Tire Centers Consumer Ratings
Rank
154
out of 2659 in Service Centers and Repairs category
178
out of 2659 in Service Centers and Repairs category
Customer service
157
in category
156
in category
Staff
146
in category
145
in category
Product or Service Quality
102
in category
140
in category
According to consumer ratings and reviews, Discount Tire ranks 24 points higher in the Service Centers and Repairs category than Les Schwab Tire Centers.
People gave Discount Tire 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 458 points higher than the worst rated brand in this category.
At the same time, Les Schwab Tire Centers was rated 1.7 stars for Customer service criterion in this category and it is 459 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Les Schwab Tire Centers.
Regarding Product or Service Quality criterion, consumers gave Discount Tire 2 stars and it is 83% greater than other in category.
Les Schwab Tire Centers however was rated 1.7 stars and it is 77% greater than other in category.
Discount Tire and Les Schwab Tire Centers Rating Details
Customer service
1.7 (247 reviews)
1.7 (148 reviews)
Reviewer's quote
...We deserve better customer service. I will never use this store again..
Moneka
...I am thinking to myself when I needed an appointment for alignment they were able to help me at the service desk with that. By you not making this appointment you are not doing right by your customer. I was able to drive to the Hamilton store and within 45 minutes I got my tires rotated...
Terry M
Staff
1.9 (242 reviews)
1.9 (128 reviews)
Reviewer's quote
... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...
Marco G
I was quoted a certain price on a job and I went in to have the job done and they started giving me all these excuses why it was going to be noticeable more then the quote and I feel this is wrong and not the way to conduct yourselves as professionals when doing business they were extremely rude...
PissedConsumer1533396
Product or Service Quality
2 (214 reviews)
1.7 (117 reviews)
Reviewer's quote
We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...
Randall M
So i live in oregon but i visit idaho a lot because my family is there. One of my many trips, one year ago, led me to need a new tire. Which i was not prepared to pay for out of pocket. As Les Schwab had been recommened to me to build my credit, i decided, what the heck! I can kill two birds with...
Jaelynn D
Discount Tire and Les Schwab Tire Centers Pros and Cons
Pros
Hustle and customer service exhibited by all of the staff
Free rotate and balance with purchase
Price was good on tires i wanted
Location
Polite employees
Popcorn
Cons
Poor customer service
Mangers do not know how to manage
Humiliating
Poor customer service
Unwillingness to make things right
Poor management
Discount Tire and Les Schwab Tire Centers Most Positive Reviews
Top rated reviews
5
the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...
How would you compare Discount Tire vs Les Schwab Tire Centers?