PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discount Tire and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discount Tire
Firestone Complete Auto Care

Discount Tire and Firestone Complete Auto Care Overview

Total reviews
665
681
Company responses
0
0
Issues resolved
5
7

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 16 reviews more than Discount Tire received since Apr 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discount Tire customer support team and Firestone Complete Auto Care customer service.

Discount Tire and Firestone Complete Auto Care Consumer Ratings

Rank
154 out of 2660 in Service Centers and Repairs category
212 out of 2660 in Service Centers and Repairs category
Customer service
156 in category
170 in category
Staff
144 in category
178 in category
Product or Service Quality
101 in category
149 in category

According to consumer ratings and reviews, Discount Tire ranks 58 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Discount Tire 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 459 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 445 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Discount Tire has a higher rating than Firestone Complete Auto Care. Regarding Product or Service Quality criterion, consumers gave Discount Tire 2 stars and it is 84% greater than other in category. Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.

Discount Tire and Firestone Complete Auto Care Rating Details

Customer service
1.7 (248 reviews)
1.6 (240 reviews)
Reviewer's quote

...We deserve better customer service. I will never use this store again..

Moneka

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake
Staff
1.9 (243 reviews)
1.7 (228 reviews)
Reviewer's quote

... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...

Marco G

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Product or Service Quality
2 (216 reviews)
1.6 (206 reviews)
Reviewer's quote

We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...

Randall M

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Discount Tire and Firestone Complete Auto Care Pros and Cons

Pros
  • Hustle and customer service exhibited by all of the staff
  • Free rotate and balance with purchase
  • Price was good on tires i wanted
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
Cons
  • Poor customer service
  • Mangers do not know how to manage
  • Humiliating
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Discount Tire and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Discount Tire and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Well, I just got back from DISCOUNT TIRE! I am SO FRIGGING MAD I can hardly contain myself... I ordered 2 new Bridgeston...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Discount Tire and Firestone Complete Auto Care Latest Reviews

Recent published reviews
3.4

I've had a set of wheels and tires purchased through Discount Tire and within the last 6 months, 2 wheels have...

Read all 665 reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews

Discount Tire and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Discount Tire Tire Rotation (58 reviews)
  • Discount Tire Customer Care (42 reviews)
  • Discount Tire Replacement (42 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)