PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Discount Tire and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Discount Tire and Firestone Complete Auto Care Overview
Total reviews
665
681
Company responses
0
0
Issues resolved
5
7
Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 16 reviews more than Discount Tire received since Apr 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discount Tire customer support team and Firestone Complete Auto Care customer service.
Discount Tire and Firestone Complete Auto Care Consumer Ratings
Rank
154
out of 2660 in Service Centers and Repairs category
212
out of 2660 in Service Centers and Repairs category
Customer service
156
in category
170
in category
Staff
144
in category
178
in category
Product or Service Quality
101
in category
149
in category
According to consumer ratings and reviews, Discount Tire ranks 58 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care.
People gave Discount Tire 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 459 points higher than the worst rated brand in this category.
At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 445 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Discount Tire has a higher rating than Firestone Complete Auto Care.
Regarding Product or Service Quality criterion, consumers gave Discount Tire 2 stars and it is 84% greater than other in category.
Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.
Discount Tire and Firestone Complete Auto Care Rating Details
Customer service
1.7 (248 reviews)
1.6 (240 reviews)
Reviewer's quote
...We deserve better customer service. I will never use this store again..
Moneka
in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...
Drake
Staff
1.9 (243 reviews)
1.7 (228 reviews)
Reviewer's quote
... me that mean people do to retarded people I’ve been buying my tires from discount tire for 10 years and have or would never in a million years think that staff would treat any customer like that let alone a Handicap person it’s going to cost me a great deal to fix what they did and I don’t think it’s fair or right in anyway and I don’t know who to get any Results from I have to pay for the repair before it cost me more so sad a company would treat a 10 year loyal customer Like that if I owned that store I’d...
Marco G
...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...
Veronica R
Product or Service Quality
2 (216 reviews)
1.6 (206 reviews)
Reviewer's quote
We first started using DT in 2005 but will never use them again. Stood in line for far too long while the guys behind the counter answered the phones and ignored the people standing in front of them. Granted we didn't have an appointment but who schedules a flat tire?The manager was rude to my wife...
Randall M
Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...
PissedConsumer1716790
Discount Tire and Firestone Complete Auto Care Pros and Cons
Pros
Hustle and customer service exhibited by all of the staff
Free rotate and balance with purchase
Price was good on tires i wanted
Reasonably nice upfront personnel
Staff was friendly
People were nice
Cons
Poor customer service
Mangers do not know how to manage
Humiliating
Bad customer service
Poor service and excessive charge
Poor service
Discount Tire and Firestone Complete Auto Care Most Positive Reviews
Top rated reviews
5
the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...
How would you compare Discount Tire vs Firestone Complete Auto Care?