PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discount Tire and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discount Tire
Firestone Complete Auto Care

Discount Tire and Firestone Complete Auto Care Overview

Total reviews
688
734
Company responses
0
0
Issues resolved
5
8

Discount Tire and Firestone Complete Auto Care Consumer Ratings

Rank
154 out of 1733 in Service Centers and Repairs category
225 out of 1733 in Service Centers and Repairs category
Customer service
162 in category
173 in category
Product or Service Quality
104 in category
152 in category
Value for money
96 in category
191 in category
Website
112 in category
126 in category

Discount Tire and Firestone Complete Auto Care Rating Details

Customer service
1.7 (261 reviews)
1.6 (274 reviews)
Reviewer's quote

...My truck(s) will always need tires, guess I'll just get them from a business with better ethics or better customer service. Whichever is lacking gets the same result..

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Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

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Product or Service Quality
2 (228 reviews)
1.6 (239 reviews)
Reviewer's quote

2nd problem: I had a tire I kept coming back to check air pressure and I requested to also rotate and balance back 1/16/2020 and I told the service advisor to tell technician do not over tighten the center cap or you broke them. Damn what they do, they broke 2 center caps. Service managerr got the...

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I've been very unhappy with the service of firestone. After repeatedly having to take my vehicle back to firestone due to faulty work on previous warrantied service to no avail. With each visit I found myself paying more money for some they found associated with the repair, even though its...

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Value for money
2.3 (221 reviews)
1.5 (230 reviews)
Reviewer's quote

...Never again will you get my money and I will recommend going elsewhere to anyone who asks..

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...it was leaking they assumed all it was was the host now they're trying to get another $600 so we're talkin about $1,400 during a pandemic when nobody has money and now they're holding my car...

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Website
2.6 (210 reviews)
2.4 (205 reviews)
Reviewer's quote

...On the rebate company's website their is "I lost count of how may ways you could not use your own rebate". Totally worthless piece of (_ _ _ T) Respectfully: Puppies &;;;;;;;;;;;;; Kittens..

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They installed more expensive ones cause they said the other ones were discontinued, then why were they on the website under this store? He put on more expensive tires. We are two elderly people living on SS and they did a bait and witch on us! Why? They never even told us we needed an alignment...

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Discount Tire and Firestone Complete Auto Care Pros and Cons

Pros
  • Hustle and customer service exhibited by all of the staff
  • Price was good on tires i wanted
  • Free rotate and balance with purchase
  • Very unsatisfactory
  • Reasonably nice upfront personnel
  • New tires
Cons
  • Poor customer service
  • Mangers do not know how to manage
  • Humiliating
  • Bad customer service
  • Poor service and excessive charge
  • Faulty service

Discount Tire and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I've been a customer of Discount Tire in Brentwood, TN for a few years now. At most retail establishments, you expect...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Discount Tire and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Well, I just got back from DISCOUNT TIRE! I am SO FRIGGING MAD I can hardly contain myself... I ordered 2 new Bridgeston...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I went to the discount tire store in lufkin tx store and they are the worst of the worst service I have ever had. The...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Discount Tire and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1.4

Bought $600 set of tires. Had vibration in steering wheel. They balanced tires 3 times. They bought me new set of...

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2.1

I've been very unhappy with the service of firestone. After repeatedly having to take my vehicle back to firestone due t...

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No votes

MT TIRES ARE ALL WHITE WALLS-P225/60R-17/ MICHILIN/.... WHO WOULD EXCEPT A BLACK-WALL TIRE, AS A MATCH ON A...

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2.8

Firestone Store # 004553 903 SW 24th Street Fort Lauderdale .
I took my car for an oil change, they properly charged $29....

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Discount Tire and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Discount Tire Tire Rotation (58 reviews)
  • Discount Tire Rebate (51 reviews)
  • Discount Tire Customer Care (46 reviews)
  • Firestone Complete Auto Care Oil Change (90 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (65 reviews)