PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discounted Wheel Warehouse and Discount Tire Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discounted Wheel Warehouse
Discount Tire Direct

Discounted Wheel Warehouse and Discount Tire Direct Overview

Total reviews
170
9
Company responses
0
0
Issues resolved
0
2

Discounted Wheel Warehouse and Discount Tire Direct Consumer Ratings

Rank
90 out of 385 in Auto Parts and Accessories category
15 out of 385 in Auto Parts and Accessories category
Product or Service Quality
70 in category
12 in category
Price Affordability
69 in category
20 in category
Exchange, Refund and Cancellation Policy
75 in category
15 in category
Turnaround Time
68 in category
7 in category

Discounted Wheel Warehouse and Discount Tire Direct Rating Details

Product or Service Quality
1.5 (71 reviews)
3.7 (6 reviews)
Reviewer's quote

terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it...

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...i DID OFFER TO PAY HIM SOMETHING FOR HIS TIME AND SERVICE BUT HE REFUSED. In the future if I have tire needs I'LL BE BACK!..

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Price Affordability
2.4 (70 reviews)
3.7 (6 reviews)
Reviewer's quote

...This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money..

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I was at your store at 575 Dickens Place NE, Concord, NC. A man named Tim helped me. He was polite,knowledgeable and VEARY hard working. He was running between customers to help them. I don't know what your paying him but he deserves a raise. You don't find many like him! Just wanted to let you...

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Exchange, Refund and Cancellation Policy
1.2 (69 reviews)
2.3 (3 reviews)
Reviewer's quote

...They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves..

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Discount tire list wheels as having "Over 12 In-Stock". When I placed the order, I get a call that says that they are discontinued and they will have to special order the exact wheels in Black. I asked why they have to special order them when their website says that they have over 12 of those...

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Turnaround Time
1.6 (67 reviews)
3.4 (5 reviews)
Reviewer's quote

...Such a waste a time and a trash company :angry:..

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Called to set up time to get mounted before arriving and wound up waiting 2 1/2 hours for these idiots to get around to my vehicle. Was told on the phone that i was put in line signed in?!! So i would not have to wait!!!!! *** Took young techs 20 min to mount tires after finnally pulling in bay...

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Discounted Wheel Warehouse and Discount Tire Direct Pros and Cons

Pros
  • Never again
  • Fair price
  • Competitive prices
  • Respectful and kind
  • Customer service
  • Issue resolution
Cons
  • Massive wait times when calling
  • Unprofessional demeanor
  • Poor customer service
  • False advertising on their website
  • Fake inventory on their website
  • Customer service

Discounted Wheel Warehouse and Discount Tire Direct Most Positive Reviews

Top rated reviews
5

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping...

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5

Decided to order some bigger tires & wheels for my truck. Discount Tire Direct had reasonable prices and had the whe...

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5

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the wh...

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5

Discount tire list wheels as having "Over 12 In-Stock". When I placed the order, I get a call that says that they are...

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Discounted Wheel Warehouse and Discount Tire Direct Most Critical Reviews

Lowest rated reviews
1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it...

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1

This company is a JOKE!!!! They think they know everything and won't sell a specific sized tire to you if they "think"...

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1

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their...

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1

Called store to find specific tires wanted for truck. Placed order. Store calls to tell me tires are at this Ga store...

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Discounted Wheel Warehouse and Discount Tire Direct Latest Reviews

Recent published reviews
1.3

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from...

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5

I was at your store at 575 Dickens Place NE, Concord, NC. A man named Tim helped me. He was polite,knowledgeable and...

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1

No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or take...

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1

Visited DISCOUNT TIRE today was greeted at the door by Craig R Wall. lLocation: 1719 W Jefferson Joliet Il. I had a rim...

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Discounted Wheel Warehouse and Discount Tire Direct Products and Services

Most reviewed product and services
  • Discounted Wheel Warehouse Shipping Service (37 reviews)
  • Discounted Wheel Warehouse Customer Care (21 reviews)
  • Discounted Wheel Warehouse Sales Representative (2 reviews)
  • Discount Tire Direct Customer Care (2 reviews)
  • Discount Tire Direct Shipping Service (1 review)