PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
Directv

Xfinity and Directv Overview

Total reviews
1252
13112
Company responses
0
0
Issues resolved
5
40

Xfinity and Directv Consumer Ratings

Rank
225 out of 1428 in Telecommunications category
219 out of 1428 in Telecommunications category
Customer service
187 in category
174 in category
Product or Service Quality
137 in category
143 in category
Price Affordability
280 in category
272 in category
Website
172 in category
182 in category

Xfinity and Directv Rating Details

Customer service
1.4 (523 reviews)
1.4 (4204 reviews)
Reviewer's quote

I just had a series of very unpleasant experiences contacting comcast customer service. I bought internet service in 3/22/2020 and immediately cancel it on 3/24/2020, and started the long journey of requesting the 50$ deposit refund. During this process, I made more than a dozen of phone calls or...

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...When contract up likely will not stay with them if this is an indication of their customer service..

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Product or Service Quality
1.8 (461 reviews)
1.8 (3847 reviews)
Reviewer's quote

I will not be using your services after next month. I was under the impression that I was paying my cable bill and not the internet service..

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They get penalized for being on the phone too long(Cant be over 10 min average), processing service calls to fix equipment, and even for filing claims!, which is what DTV Protection Plan Premiers sole purpose is! This leads to agents lying, hanging up on you if you have multiple claims,...

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Price Affordability
1.6 (454 reviews)
1.6 (3623 reviews)
Reviewer's quote

VERY BAD INT HATE THIS INT PLUS PRICE UP FIRST 2 WEEKS TO ME U RAISE PRICE U BROKE CONTRACT IF NOT BETTER INT GOING DITCH THEM..

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Has anyone noticed Direct TV is price gouging their customers during this virus pandemic? I scanned for movies to watch this morning as I do from time to time to record. 95% of the movies listed were "pay per view. " Even old movies that I watched for free before this virus outbreak...

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Website
2 (449 reviews)
1.9 (3610 reviews)
Reviewer's quote

...Website is horrendous. Cannot get in to view bill. Says it is restricted even though I am in my account..

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...I was then referred to a website to contest my bill. The only way you can do that is to pay, in full, the bill you are contesting. Wesley confirmed that fact with me...

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Xfinity and Directv Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Xfinity
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Xfinity and Directv Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Xfinity and Directv Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Xfinity and Directv Latest Reviews

Recent published reviews
No votes

I love Comcast. We have a service outage. Not sure how I got directed to this site. I want nothing to do with pissed con...

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1.2

Man where do I start. So when you call in, its pretty much luck of the draw. You may get an awesome agent, you more...

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2.2

No service cable or internet

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1

its raining. DIRECT TV - their satellites are so weak a single storm knocks it off air. cant believe we signed up with...

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Xfinity and Directv Products and Services

Most reviewed product and services
  • Xfinity Internet Service (188 reviews)
  • Xfinity Customer Care (135 reviews)
  • Xfinity Bundle (66 reviews)
  • Directv Tv Service (2722 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1232 reviews)