PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
Directv

Xfinity and Directv Overview

Total reviews
831
12972
Company responses
0
0
Issues resolved
4
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12972 reviews. It is 12141 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xfinity customer support team and Directv customer service.

Xfinity and Directv Consumer Ratings

Rank
264 out of 1945 in Telecommunications category
218 out of 1945 in Telecommunications category
Customer service
217 in category
168 in category
Product or Service Quality
161 in category
149 in category
Website
179 in category
187 in category

According to consumer ratings and reviews, Directv ranks 46 points higher in the Telecommunications category than Xfinity. People gave Xfinity 1.3 stars for Customer service criterion in Telecommunications category and it is 347 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 396 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Xfinity. Regarding Website criterion, consumers gave Xfinity 2 stars and it is 68% greater than other in category. Directv however was rated 1.9 stars and it is 67% greater than other in category.

Xfinity and Directv Rating Details

Customer service
1.3 (389 reviews)
1.4 (4137 reviews)
Reviewer's quote

I just got off the phone with Xfinity customer service. Not sure if you know this but they have set data limits on the internet that you already pay a large amount for. They do NOT disclose anywhere on their website that they have data limits for their internet...

Laura H

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.7 (329 reviews)
1.8 (3775 reviews)
Reviewer's quote

I'am so tired of high pricesI've had more problems with xfinity then I did with Direc TV.

PissedConsumer1727611

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Website
2 (328 reviews)
1.9 (3543 reviews)
Reviewer's quote

...She asked questions like" Is your phone plugged in?" REALLY? are you friggin kidding me??? Then she asked "what website are you trying to access"?...

doug t

...On hold for well over an hour and also on their website live chat and neither have an answer as to what is going on?? Told me the supervisor would call me back and next day still waiting!! TOO EXPENSIVE AND MISSING GAMES TOTAL DECEPTION!!!!!!!!..

Lorie B

Xfinity and Directv Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Promotional prices
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Xfinity and Directv Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Xfinity and Directv Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Xfinity and Directv Latest Reviews

Recent published reviews
1

They keep cancelling channels and moving others to the sport channel without notice. I have to use them and have no...

Read all 831 reviews

DirecTV AT&;;;;;;;;;;;;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;T. install satellite dish on my roof. came back...

Read all 12972 reviews

Xfinity and Directv Products and Services

Most reviewed product and services
  • Xfinity Internet Service (104 reviews)
  • Xfinity Customer Care (97 reviews)
  • Xfinity Bundle (58 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)