PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Xfinity

Directv and Xfinity Overview

Total reviews
13013
850
Company responses
0
0
Issues resolved
40
5

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13013 reviews. It is 12163 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Xfinity customer support team than with Directv customer service.

Directv and Xfinity Consumer Ratings

Rank
219 out of 1909 in Telecommunications category
268 out of 1909 in Telecommunications category
Customer service
169 in category
222 in category
Product or Service Quality
149 in category
163 in category
Diversity of Products or Services
123 in category
181 in category

According to consumer ratings and reviews, Directv ranks 49 points higher in the Telecommunications category than Xfinity. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 402 points higher than the worst rated brand in this category. At the same time, Xfinity was rated 1.3 stars for Customer service criterion in this category and it is 349 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Xfinity. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 78% greater than other in category. Xfinity however was rated 1.9 stars and it is 68% greater than other in category.

Directv and Xfinity Rating Details

Customer service
1.4 (4153 reviews)
1.3 (398 reviews)
Reviewer's quote

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k

When customer service more than three times, as other previous calls the same claims were too the claim by the employee for xfinity. Several employees from several calls assured a frantic person with a chronic illness that only $9 and change is the AUTO DEBITED amount that will be taken from his...

Marty I
Product or Service Quality
1.8 (3794 reviews)
1.7 (337 reviews)
Reviewer's quote

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666

Over charge for service. Customers service is horrible. Keep transferring to different departments...

Jannie
Diversity of Products or Services
2.1 (3758 reviews)
1.9 (315 reviews)
Reviewer's quote

...After months of trying to speak with someone at customer services, they saying the will ship boxes and labels, to which they never did and sending certified letters. Today, they finally emailed me shipping letters. Today is January 28, 2020...

Jenny I

I Can't understand why we have to pay for poor quality this company should not be in business the services is the a in the world I don't get no Wi-Fi signal a pay Them for it and the Tv signal to put it you sneeze I wish I could get my money back because my service don't even work for 7 day but I...

Guccigurl1

Directv and Xfinity Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Internet speed
  • When it works right
  • Promotional prices
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Price
  • Unwillingness to rectify situation

Directv and Xfinity Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Directv and Xfinity Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Directv and Xfinity Latest Reviews

Recent published reviews
1

The gave me a promotional price at AT&;;;;;;;;;;;;;;;;;;;;T for $45 a month for a two year contract. When I got my...

Read all 13013 reviews
2.2

This is twice i have signed up under a promotion for a $gift card after three months and both times they have claimed...

Read all 850 reviews

Directv and Xfinity Products and Services

Most reviewed product and services
  • Directv Tv Service (2710 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)
  • Xfinity Internet Service (108 reviews)
  • Xfinity Customer Care (98 reviews)
  • Xfinity Bundle (61 reviews)