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Directv

Telecommunications
  • 31 ISSUES RESOLVED
  • 11639 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $915 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 646 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • When it works right 4
  • Promotional prices 3
  • Installer 3
  • Having internet 3

Customers don't like

  • Customer service28
  • Price7
  • Unwillingness to rectify situation6
  • Service4
  • Dishonest service tech4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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