PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Xfinity

Directv and Xfinity Overview

Total reviews
12970
826
Company responses
0
0
Issues resolved
40
4

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12970 reviews. It is 12144 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Directv customer support team and Xfinity customer service.

Directv and Xfinity Consumer Ratings

Rank
219 out of 1945 in Telecommunications category
265 out of 1945 in Telecommunications category
Customer service
171 in category
219 in category
Product or Service Quality
148 in category
160 in category
Diversity of Products or Services
118 in category
184 in category

According to consumer ratings and reviews, Directv ranks 46 points higher in the Telecommunications category than Xfinity. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 393 points higher than the worst rated brand in this category. At the same time, Xfinity was rated 1.3 stars for Customer service criterion in this category and it is 345 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Xfinity. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Xfinity however was rated 1.9 stars and it is 67% greater than other in category.

Directv and Xfinity Rating Details

Customer service
1.4 (4137 reviews)
1.3 (387 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

...is the a in the world I don't get no Wi-Fi signal a pay Them for it and the Tv signal to put it you sneeze I wish I could get my money back because my service don't even work for 7 day but I pay every month for poor service please don't get this service if you want...

Blair
Product or Service Quality
1.8 (3775 reviews)
1.7 (328 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

I'am so tired of high pricesI've had more problems with xfinity then I did with Direc TV.

PissedConsumer1727611
Diversity of Products or Services
2.1 (3740 reviews)
1.9 (307 reviews)
Reviewer's quote

After 4 weeks trying to have newer boxes installed they first told me to cancel my contract after making me set up a new 2 year agreement and restart it no tv for a week though, after finial getting someone in the Us they figured out how to clear their computer and sent new boxes, only to not be...

Syrena

Forgot to pay bill not feeling well today or the last week sorry

Sinead

Directv and Xfinity Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Internet speed
  • When it works right
  • Promotional prices
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Price
  • Unwillingness to rectify situation

Directv and Xfinity Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Directv and Xfinity Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Directv and Xfinity Latest Reviews

Recent published reviews
1

I was paying $53.99 a month for direct tv. Am 67 and they jumped up to $99 a month without talking to me or anything unt...

Read all 12970 reviews
1

I'am so tired of high prices
I've had more problems with xfinity then I did with Direc TV.

Read all 826 reviews

Directv and Xfinity Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Xfinity Internet Service (101 reviews)
  • Xfinity Customer Care (97 reviews)
  • Xfinity Bundle (58 reviews)