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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9311 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service332
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 507 TOTAL REVIEWS
  • $61.1K CLAIMED LOSSES
  • $509 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 5
  • Having internet 3
  • Hearing of same horrible experience from others 3
  • Installer 3
  • That i was not only one being screwed 3

Customers don't like

  • Price6
  • Service3
  • Service does not work3
  • Sneakiness of charges3
  • Unwillingness to rectify situation3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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