Directv vs Xfinity

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Directv

Telecommunications
  • 21 ISSUES RESOLVED
  • 8082 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $871 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service49
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

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Xfinity

Telecommunications
  • 2 ISSUES RESOLVED
  • 459 TOTAL REVIEWS
  • $56.2K CLAIMED LOSSES
  • $525 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 5
  • Hearing of same horrible experience from others 3
  • Installer 3
  • That i was not only one being screwed 3
  • Promotional prices 2

Customers don't like

  • Customer service11
  • Service9
  • Poor customer service8
  • Service does not work7
  • Unwillingness to rectify situation7

Products by Xfinity

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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