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Directv

Telecommunications
  • 24 ISSUES RESOLVED
  • 9077 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $846 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service77
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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Wide Open West

Telecommunications
  • 2 ISSUES RESOLVED
  • 152 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $7.6K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • No contracts 5
  • Priceses 3
  • Easy to reach customer service 2
  • Nothing at all 1
  • Price 1

Customers don't like

  • Poor customer service10
  • Customer service8
  • Lying salesman5
  • Customer disservice4
  • Time it takes to get a technician4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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