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DIRECTV

Telecommunications
  • 32 ISSUES RESOLVED
  • 11728 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $913 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Verizon

Telecommunications
  • 13 ISSUES RESOLVED
  • 2322 TOTAL REVIEWS
  • $650K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Internet 6
  • You are a bunch of overcharging crooks 5
  • Customer service 4
  • Coverage area 4
  • Tv 3

Customers don't like

  • Incompetent customer service25
  • Customer service20
  • Poor service19
  • Bait and switch7
  • Told one thing and going doing another6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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