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Directv

Telecommunications
  • 26 ISSUES RESOLVED
  • 9499 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $848 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Good programming 14

Customers don't like

  • Poor customer service336
  • Evasive billing practices41
  • Broken promises32
  • Deceptive practices25
  • Not getting issues resolved25
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Tracfone

Telecommunications
  • 13 ISSUES RESOLVED
  • 1026 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $432 AVERAGE LOSS
1.9
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • No contract 12
  • Cost when i used very few minutes 11
  • Good service for years 11
  • Price 11
  • Having the same phone number 7

Customers don't like

  • Poor customer service11
  • Untrained call centers8
  • No resolution to my problem5
  • Nonresponsive5
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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