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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8691 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $854 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Programming 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service65
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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Tracfone

Telecommunications
  • 11 ISSUES RESOLVED
  • 958 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $723 AVERAGE LOSS
1.9
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Customer service11
  • Rude customer service people11
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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