PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TiVo and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TiVo
Directv

TiVo and Directv Overview

Total reviews 133 13310
Company responses 0 0
Issues resolved 1 41

TiVo and Directv Consumer Ratings

Rank
74 out of 656 in Entertainment category
251 out of 1460 in Telecommunications category
Customer service
60 in category
195 in category
Value for money
57 in category
205 in category
Product or Service Quality
51 in category
168 in category
Website
71 in category
190 in category

TiVo and Directv Rating Details

Customer service
1.8 (73 reviews)
1.4 (4298 reviews)
Reviewer's quote

...Tivo used to have amazing customer service. Their technicians knew Tivo inside and out. Now you call and speak to someone at a call center who's probably never seen a Tivo box, and they read their troubleshooting tree..

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Prior to the ATT buyout, I was able to call and discuss pricing easily and positively with members of their customer service team. They always helped me find good discounts and credits, and were always very cordial and thankful of my time with DirecTV. Ever since ATT took over, customer service and...

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Value for money
2.1 (59 reviews)
1.6 (3368 reviews)
Reviewer's quote

...This was a lifetime subscription that I paid good money for. I have the service transferred into my name. I have it added to cable account at previous address...

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...Ferrel told me that first I would save money by changing to Direct TV,. Second my Spectrum bill would drop to 50. 00 a month for the internet and that I would receive a 200...

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Product or Service Quality
2.2 (57 reviews)
1.8 (3930 reviews)
Reviewer's quote

I call and started the warranty, and they escalated it to the higher ups and have gotten an answer yet!! When I call them all I get is the customer service first line of defense, and they tell me that it's been escalated, and they will call me. When??? It's been One month!!!! This has been a...

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...This not service..

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Website
2.4 (56 reviews)
1.9 (3689 reviews)
Reviewer's quote

Nowhere when purchasing a Bolt from Tivo does their website state that the Skip (commercials) feature only works on programs recorded between 4:00pm and midnight. Nor do they state that even if the program is on one of the top 20 networks AND is recorded in the time slot, that the skip feature will...

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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TiVo and Directv Pros and Cons

Pros
  • It is nice when it works
  • Product
  • Originally worked great
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Not getting what i paid for
  • When it does not work
  • Poor customer service
  • Evasive billing practices
  • Broken promises

TiVo and Directv Most Positive Reviews

Top rated reviews
5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

As suspected the problem is with my Cable company Suddenlink. They don't know how to or unable to pair the cablecard to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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TiVo and Directv Most Critical Reviews

Lowest rated reviews
1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

One of the WORST experiences I've ever had with a company. Their Roamio DVR is a terrible product, which drops...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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TiVo and Directv Latest Reviews

Recent published reviews
No votes

I'd like to find out how to cancel my service as of 12/31/20 at 11:59 PM Pacific Standard Time
Thank you for your attenti...

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2.6

I was trying to ask why is our TV bill is going up if we even gave up the sports channels as we are loosing our discount...

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No votes

To cancel one of the box on my cancel

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4.2

I got a new genie with no instructions. The online instructions do not work and i have no tv

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TiVo and Directv Products and Services

Most reviewed product and services
  • Tivo Receiver (8 reviews)
  • Tivo Bolt Audio-video Receiver (4 reviews)
  • Tivo Subscription (3 reviews)
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1018 reviews)