PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Directv

Time Warner Cable and Directv Overview

Total reviews
1570
13147
Company responses
0
0
Issues resolved
5
41

Time Warner Cable and Directv Consumer Ratings

Rank
266 out of 1425 in Telecommunications category
225 out of 1425 in Telecommunications category
Customer service
224 in category
173 in category
Product or Service Quality
143 in category
150 in category
Billing Practices
213 in category
148 in category
Diversity of Products or Services
208 in category
130 in category

Time Warner Cable and Directv Rating Details

Customer service
1.3 (452 reviews)
1.4 (4219 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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...So I asked customer service what day do I call to end service she instructed me of the day to call. ( Direct TV bills a month in advance). So I called the day they suggested and paid my bill asked if this my final bills ( answered yes) ( check recorded records) answered we bill in advance...

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Product or Service Quality
1.8 (410 reviews)
1.8 (3863 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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...I called and cancelled in May, and was told I would have to pay for service I didn't use in April. Now you're wanting me to pay another bill again. This is so wrong and dishonest...

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Billing Practices
1.4 (399 reviews)
1.7 (3518 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Diversity of Products or Services
1.8 (397 reviews)
2 (3822 reviews)
Reviewer's quote

...i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it..

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Need to change products but need a number is not a 1-800 number as won't work from where I am during pandemic. Nothing on website was any help, no chat available. When contract up likely will not stay with them if this is an indication of their customer service..

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Time Warner Cable and Directv Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Time Warner Cable and Directv Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Time Warner Cable and Directv Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Time Warner Cable and Directv Latest Reviews

Recent published reviews
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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No votes

now to get this receiver, I cannot do anything any more. My former account is: 20293681. Ellen Koerner

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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No votes

I cannot get anyone to help me to order the UFC 251 on PPV

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Time Warner Cable and Directv Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Directv Tv Service (2725 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1233 reviews)