PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Directv

Time Warner Cable and Directv Overview

Total reviews
1569
12963
Company responses
0
0
Issues resolved
5
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12963 reviews. It is 11394 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and Directv customer service.

Time Warner Cable and Directv Consumer Ratings

Rank
251 out of 1946 in Telecommunications category
217 out of 1946 in Telecommunications category
Customer service
220 in category
172 in category
Product or Service Quality
140 in category
149 in category
Billing Practices
205 in category
138 in category

According to consumer ratings and reviews, Directv ranks 34 points higher in the Telecommunications category than Time Warner Cable. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 345 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 393 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Directv. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 64% greater than other in category. Directv however was rated 1.7 stars and it is 76% greater than other in category.

Time Warner Cable and Directv Rating Details

Customer service
1.3 (451 reviews)
1.4 (4131 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

I stayed with Directv for almost 30 years, it was fantastic until AT&T took over, then customer service has gone to Satan's house in a handbasket! I cancelled service then fought for several weeks over continued billing, threats to go to collections, and all the other complaints you see here. I...

PissedConsumer1724157
Product or Service Quality
1.8 (409 reviews)
1.8 (3772 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Billing Practices
1.4 (398 reviews)
1.7 (3429 reviews)
Reviewer's quote

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

We were to told when we cancelled or service that according to company policy would be billed for the complete billing cycle. I believe BBB resolved this in two days. We are now getting a prorated bill..

PissedConsumer1714109

Time Warner Cable and Directv Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Time Warner Cable and Directv Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Time Warner Cable and Directv Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Time Warner Cable and Directv Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1

I stayed with Directv for almost 30 years, it was fantastic until AT&T took over, then customer service has gone to Sata...

Read all 12963 reviews

Time Warner Cable and Directv Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Directv Tv Service (2701 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)