PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Directv

Time Warner Cable and Directv Overview

Total reviews
1569
13013
Company responses
0
0
Issues resolved
5
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13013 reviews. It is 11444 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and Directv customer service.

Time Warner Cable and Directv Consumer Ratings

Rank
255 out of 1909 in Telecommunications category
219 out of 1909 in Telecommunications category
Customer service
219 in category
168 in category
Product or Service Quality
140 in category
148 in category
Billing Practices
200 in category
136 in category

According to consumer ratings and reviews, Directv ranks 36 points higher in the Telecommunications category than Time Warner Cable. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Directv. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 65% greater than other in category. Directv however was rated 1.7 stars and it is 76% greater than other in category.

Time Warner Cable and Directv Rating Details

Customer service
1.3 (451 reviews)
1.4 (4153 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Product or Service Quality
1.8 (409 reviews)
1.8 (3794 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666
Billing Practices
1.4 (398 reviews)
1.7 (3452 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

daniel k

...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

PissedConsumer894513

Time Warner Cable and Directv Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Time Warner Cable and Directv Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Time Warner Cable and Directv Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Time Warner Cable and Directv Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1

The gave me a promotional price at AT&;;;;;;;;;;;;;;;;;;;;T for $45 a month for a two year contract. When I got my...

Read all 13013 reviews

Time Warner Cable and Directv Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Directv Tv Service (2710 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)