Directv vs Time Warner Cable

Start a new comparison
Delete

Directv

Telecommunications
  • 21 ISSUES RESOLVED
  • 8068 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $869 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service49
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

No items

Delete

Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1434 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

No items

Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Add your nickname and location
Post Comment
Cancel
Be first to start a discussion.