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Directv

Telecommunications
  • 27 ISSUES RESOLVED
  • 9692 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 30
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Good programming 14

Customers don't like

  • Poor customer service340
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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SurveyMonkey

Telecommunications
  • 0 ISSUES RESOLVED
  • 14 TOTAL REVIEWS
  • $1.5K CLAIMED LOSSES
  • $297 AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Survey design interface 1
  • Ease of registration 1

Customers don't like

  • Procedure2
  • Termination services1
  • Subscription plans1
  • Hidden fees1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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