PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Directv

Suddenlink and Directv Overview

Total reviews
1787
12966
Company responses
0
0
Issues resolved
18
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 11179 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Directv customer service.

Suddenlink and Directv Consumer Ratings

Rank
266 out of 1946 in Telecommunications category
219 out of 1946 in Telecommunications category
Customer service
192 in category
173 in category
Product or Service Quality
182 in category
150 in category
Price Affordability
287 in category
266 in category

According to consumer ratings and reviews, Directv ranks 47 points higher in the Telecommunications category than Suddenlink. People gave Suddenlink 1.4 stars for Customer service criterion in Telecommunications category and it is 373 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Suddenlink. Regarding Price Affordability criterion, consumers gave Suddenlink 1.5 stars and it is 51% worse than other in category. Directv however was rated 1.7 stars and it is 53% greater than other in category.

Suddenlink and Directv Rating Details

Customer service
1.4 (909 reviews)
1.4 (4134 reviews)
Reviewer's quote

Over 13 months of contacting Suddenlink almost monthly to be removed from junk mail mailing list and to discontinue paper bill mail service. Documented my conversations with representatives, representatives who say they are supervisors but are not, and supervisors requesting to be removed from...

PissedConsumer1724032

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.7 (813 reviews)
1.8 (3774 reviews)
Reviewer's quote

Horrible service!! Nothing ever works, you try to call them, 1-2hr wait time. Issues are not resolved, you go to the main store, another hour wait. Only 2 reps in the building to handle a population of 120k If your a business You can’t get help from the main office with two employees, you have to...

Tim M

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Price Affordability
1.5 (794 reviews)
1.7 (3552 reviews)
Reviewer's quote

Price jump, have to jump through hoops to speak to a human, customer service sucks. I called at 4:10 and was told that the billing Dept was closed...

Glenda E

... an email that they FAIL TO INFORM YOU WILL BE SENT! They rope you into staying with their company by saying they will credit your account, give you a special price for your services, and even not bill you for a month....

Amanda N

Suddenlink and Directv Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Raising prices
  • Unreliable service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Suddenlink and Directv Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Suddenlink and Directv Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Suddenlink and Directv Latest Reviews

Recent published reviews
1

This is quite possibly the worst customer service that I have ever come across. In the past few weeks I have been on...

Read all 1787 reviews
1

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews

Suddenlink and Directv Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (118 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)