PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Directv

Suddenlink and Directv Overview

Total reviews 2262 13273
Company responses 0 0
Issues resolved 20 41

Suddenlink and Directv Consumer Ratings

Rank
346 out of 1452 in Telecommunications category
249 out of 1452 in Telecommunications category
Customer service
No votes
197 in category
Product or Service Quality
No votes
171 in category
Price Affordability
No votes
301 in category
Website
No votes
193 in category

Suddenlink and Directv Rating Details

Customer service
No votes
1.4 (4278 reviews)
Reviewer's quote

...If you call customer service, they tell you they will help, but don't. Very hard to understand their English..

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I canceled in June 2020 we moved and after paying final bill in July I got another bill on October 24, saying I owed them 1cent, I called customer service and was passed around to 3 different people none whom could explain it. Who does their billing it will cost them more to process the1cent check...

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Product or Service Quality
No votes
1.8 (3914 reviews)
Reviewer's quote

They promised to keep my service on until 30th of October..

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We needed to move our tower to a different room and get service going again. William came to our home and was very efficient, knowledgeable, helped us understand more about the system and even left us with extra remotes and a number to contact him directly. We've been a Directv customer for at...

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Price Affordability
No votes
1.6 (3693 reviews)
Reviewer's quote

...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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...through to someone, who can actually help, most drag it out,, only to tell you they cannot ""fix""it OR TO GIVE YOU???DISCOUNT OFF REGULAR==SUPER INFLATED PRICES,? and we have spent no less than 100 hrs with them, most of the time they act as if it is resolved, then the bill is ok for two-months,, then bam= twice the price'=i. e-...

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Website
No votes
1.9 (3674 reviews)
Reviewer's quote

New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Suddenlink and Directv Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Suddenlink and Directv Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Suddenlink and Directv Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Suddenlink and Directv Latest Reviews

Recent published reviews
1

They promised to keep my service on until 30th of October

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4.2

We needed to move our tower to a different room and get service going again. William came to our home and was very effic...

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1

Every other day the internet goes down, or the cable service is down. Have to re-boot, re-boot, re-boot. If you call...

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2.2

I was with Direct TV for about 14 years. About every 3 months or, so I got a rate increase or notification that my rate...

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Suddenlink and Directv Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (424 reviews)
  • Suddenlink Bundle (138 reviews)
  • Suddenlink Tv Service (109 reviews)
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)