PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Directv

Suddenlink and Directv Overview

Total reviews
2158
13183
Company responses
0
0
Issues resolved
20
41

Suddenlink and Directv Consumer Ratings

Rank
330 out of 1431 in Telecommunications category
229 out of 1431 in Telecommunications category
Customer service
223 in category
183 in category
Product or Service Quality
207 in category
157 in category
Price Affordability
316 in category
289 in category
Website
253 in category
187 in category

Suddenlink and Directv Rating Details

Customer service
1.3 (1111 reviews)
1.4 (4241 reviews)
Reviewer's quote

...Your service sucks, your customer service is nonexistent! Ever since you switched to Altice, it's gone downhill. FIX IT!..

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To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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Product or Service Quality
1.6 (986 reviews)
1.8 (3878 reviews)
Reviewer's quote

They now are trying to get me to add phone, because "it's the same price, why not?" I know that as soon as I add phone service, they will start jacking the price up on that too, until I'm paying just as much as someone who has cable. Then they'll say, "why not add cable?" You see where this is...

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...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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Price Affordability
1.5 (969 reviews)
1.6 (3658 reviews)
Reviewer's quote

...I would like it returned to the original price or I'll be forced to change my internet provider..

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...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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Website
1.7 (936 reviews)
1.9 (3640 reviews)
Reviewer's quote

You know, you could try to get the bills right! also, you need to make sure the website is accepting checks. You can't pay with checks anymore? Last month I had a lot of trouble and if you are not going to accept checks, we as bill payers need to be sent a notice!!!..

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Suddenlink and Directv Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Suddenlink and Directv Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Suddenlink and Directv Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Suddenlink and Directv Latest Reviews

Recent published reviews
1.4

Surprise, surprise, $uddenlink doesn't give a flying F for their customers! And in March and April when the serious...

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1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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No votes

Ive been trying for eight days to get a technical support person out here Ive had no Internet Im about to lose my job

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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Suddenlink and Directv Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (421 reviews)
  • Suddenlink Customer Care (249 reviews)
  • Suddenlink Bundle (130 reviews)
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)