PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Suddenlink

Directv and Suddenlink Overview

Total reviews
12966
1787
Company responses
0
0
Issues resolved
40
18

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 11179 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Directv customer service.

Directv and Suddenlink Consumer Ratings

Rank
218 out of 1946 in Telecommunications category
266 out of 1946 in Telecommunications category
Customer service
173 in category
192 in category
Product or Service Quality
150 in category
182 in category
Diversity of Products or Services
119 in category
211 in category

According to consumer ratings and reviews, Directv ranks 48 points higher in the Telecommunications category than Suddenlink. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 392 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.4 stars for Customer service criterion in this category and it is 373 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Suddenlink. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Suddenlink however was rated 1.8 stars and it is 63% greater than other in category.

Directv and Suddenlink Rating Details

Customer service
1.4 (4134 reviews)
1.4 (909 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

Over 13 months of contacting Suddenlink almost monthly to be removed from junk mail mailing list and to discontinue paper bill mail service. Documented my conversations with representatives, representatives who say they are supervisors but are not, and supervisors requesting to be removed from...

PissedConsumer1724032
Product or Service Quality
1.8 (3774 reviews)
1.7 (813 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

Horrible service!! Nothing ever works, you try to call them, 1-2hr wait time. Issues are not resolved, you go to the main store, another hour wait. Only 2 reps in the building to handle a population of 120k If your a business You can’t get help from the main office with two employees, you have to...

Tim M
Diversity of Products or Services
2.1 (3738 reviews)
1.8 (705 reviews)
Reviewer's quote

In a "nutshell", explained above, without having to go into detail. We have been customers over 23 years, have gone through numerous changes, mainly positive, and remained loyal. You would think that a take over from a respectful company, would give incentives to their acquired Directv customers,...

PissedConsumer1722483

Approx a year ago a master cable was torn by tree falling during a storm.3 weeks for repair and only after I took pictures of the downed cable to sales office. Suddenlink kept sending techs to my house and was told they couldn't find problem at my house.????? I even walked a tech to the down cable...

Lisa B

Directv and Suddenlink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Raising prices
  • Unreliable service

Directv and Suddenlink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Directv and Suddenlink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Directv and Suddenlink Latest Reviews

Recent published reviews
1

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews
1

This is quite possibly the worst customer service that I have ever come across. In the past few weeks I have been on...

Read all 1787 reviews

Directv and Suddenlink Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (118 reviews)