PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Suddenlink

Directv and Suddenlink Overview

Total reviews
13009
1856
Company responses
0
0
Issues resolved
40
19

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13009 reviews. It is 11153 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Directv customer service.

Directv and Suddenlink Consumer Ratings

Rank
220 out of 1909 in Telecommunications category
268 out of 1909 in Telecommunications category
Customer service
168 in category
190 in category
Product or Service Quality
148 in category
189 in category
Diversity of Products or Services
120 in category
216 in category

According to consumer ratings and reviews, Directv ranks 48 points higher in the Telecommunications category than Suddenlink. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 402 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.3 stars for Customer service criterion in this category and it is 380 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Suddenlink. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Suddenlink however was rated 1.7 stars and it is 62% greater than other in category.

Directv and Suddenlink Rating Details

Customer service
1.4 (4152 reviews)
1.3 (944 reviews)
Reviewer's quote

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k

Hey Suddenlink, want to improve customer service? Hire hamsters on wheels. At least a hampster coukd maybe speak English. Too many details to get into...

Sheri J
Product or Service Quality
1.8 (3792 reviews)
1.6 (843 reviews)
Reviewer's quote

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666

...Today is 37th day w/out phone service, excuse after excuse. Problem w/computer, no problem w/computers, have service 24/48 hr, , everyone has different excuse. 8th tech to show up tomorrow morning..

Borden W
Diversity of Products or Services
2.1 (3755 reviews)
1.7 (733 reviews)
Reviewer's quote

...FAIL TO INFORM YOU WILL BE SENT! They rope you into staying with their company by saying they will credit your account, give you a special price for your services, and even not bill you for a...

Amanda N

...They will not let me cancel my services unless I pay everything I owe. I just played up 2 weeks ago and they want the full month that we are in to cancel my TV service..

PissedConsumer1751601

Directv and Suddenlink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Directv and Suddenlink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Directv and Suddenlink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Directv and Suddenlink Latest Reviews

Recent published reviews
3

I am so beyond sick and disgusted how you charge money for James Stewart, Spencer Tracy era movies. Are you kidding...

Read all 13009 reviews
1.9

No manager called me back after 48 hours like said. Had an apt for 5-8 and nobody showed said they had a reschedule at...

Read all 1856 reviews

Directv and Suddenlink Products and Services

Most reviewed product and services
  • Directv Tv Service (2709 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)
  • Suddenlink Internet Service (390 reviews)
  • Suddenlink Customer Care (213 reviews)
  • Suddenlink Bundle (120 reviews)