PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Suddenlink

Directv and Suddenlink Overview

Total reviews
13179
2153
Company responses
0
0
Issues resolved
41
20

Directv and Suddenlink Consumer Ratings

Rank
229 out of 1429 in Telecommunications category
330 out of 1429 in Telecommunications category
Customer service
182 in category
221 in category
Product or Service Quality
153 in category
203 in category
Diversity of Products or Services
131 in category
230 in category
Price Affordability
286 in category
313 in category

Directv and Suddenlink Rating Details

Customer service
1.4 (4239 reviews)
1.3 (1107 reviews)
Reviewer's quote

I contacted your customer service today because I am having my roof replaced at 570 KIngs Way, Coldspring Texas. The roofers removed the dish antenna that was placed on my roof. I contacted your customer service today to set up a service call to reinstall the dish, preferably on the ground, since...

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...Customer service won't get you anywhere. They only want you to add another service for a "special promotion. " Yeah, well, fool me once shame on you; fool me twice shame on me...

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Product or Service Quality
1.8 (3876 reviews)
1.6 (983 reviews)
Reviewer's quote

...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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I have never experienced worse customer service. It takes forever to go through the maze of questions. To ultimately speak to someone who is not helpful...

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Diversity of Products or Services
2 (3837 reviews)
1.7 (866 reviews)
Reviewer's quote

...Really!!! I will never use Direct TV, AT&;;;;;;;;;;;;;;;;T products again, until they improve on their customer service and bring jobs back to the USA! They make good money and can pay a fair wage to our citizens who need jobs. Why take jobs away from Americans..

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...a 5 day outage during the pandemic that caused me to travel (when governor recommended we not do so) so that I could provide medically necessary telehealth services and poor customer service in addressing, I cancelled my internet and have the email to prove it. I received a bill without the credit and am now receiving...

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Price Affordability
1.6 (3657 reviews)
1.5 (965 reviews)
Reviewer's quote

...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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...I would like it returned to the original price or I'll be forced to change my internet provider..

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Directv and Suddenlink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Directv and Suddenlink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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Directv and Suddenlink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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Directv and Suddenlink Latest Reviews

Recent published reviews
1.9

called in because my remote quit working. was told that remotes are not covered under the warrantee plan. After...

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No votes

I have been calling for over A WEEK on hold, for hours at a time, stating asking for a call back, someone calls back...

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1

No response from Direct TV

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1.8

They have continually increased my Internet rates until it now equals the cost of Internet + Phone. They now are trying...

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Directv and Suddenlink Products and Services

Most reviewed product and services
  • Directv Tv Service (2726 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)
  • Suddenlink Internet Service (421 reviews)
  • Suddenlink Customer Care (249 reviews)
  • Suddenlink Bundle (130 reviews)