PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Suddenlink

Directv and Suddenlink Overview

Total reviews 13378 2377
Company responses 0 0
Issues resolved 41 20

Directv and Suddenlink Consumer Ratings

Rank
259 out of 1430 in Telecommunications category
358 out of 1430 in Telecommunications category
Customer service
203 in category
253 in category
Product or Service Quality
175 in category
232 in category
Diversity of Products or Services
134 in category
246 in category
Price Affordability
307 in category
346 in category

Directv and Suddenlink Rating Details

Customer service
1.4 (4333 reviews)
1.3 (1255 reviews)
Reviewer's quote

On 01/17/2021 between 5:15-5:40 ish, I contacted the customer service to cancel my Direct TV subscription due to impending move and did not plan to renew. I spoke with Nevada (#129579). He was not only rude on the phone but downright awful and nasty...

Read full review

...After the first time, I called Customer Service only to be told that it's not them, it's me. I asked to speak to management and was told that no one was available. I left my phone number and asked to have management call me, but no one ever called me back...

Read full review
Product or Service Quality
1.8 (3958 reviews)
1.6 (1112 reviews)
Reviewer's quote

I have just canceled my DirecTV service after 18 years as a customer. Ever since ATT took them over I have been unable to access my DirecTV account on line. For the past 5 months I've had to call in to pay my bill...

Read full review

...The technician came to install my services (TV, Internet and Phone) and did not install the phone. I had internet for 3 days and then my services were disconnected for "nonpayment". It took me till October 27 to get the account to a point that someone would help...

Read full review
Diversity of Products or Services
2 (3924 reviews)
1.7 (978 reviews)
Reviewer's quote

...This amount should be refunded as I have already been charged for these services and have terminated services in Aug. Please look at Account# 5201**** Renee Kanagy service address: 20517 Louise Livonia, MI 48152. Current address: 25702 Aysen Dr Punta Gorda FL 33983...

Read full review

...Gives me a phone number 877-694-**** with a menu and no option for sales! Took the option for add additional services and have been on hold another 1hr:11 mins. and was put through to the mobile company AGAIN. And AGAIN I am being told there is nothing they can do to help...

Read full review
Price Affordability
1.6 (3736 reviews)
1.5 (1107 reviews)
Reviewer's quote

...The price was going up seemingly going up ever couple of months. Hard to deal with when you are on a fixed income..

Read full review

...What happened to the for life price I was promised? I should get HD antenna and just stream movies..

Read full review

Directv and Suddenlink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Raising prices
  • Unreliable service

Directv and Suddenlink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Read full review
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Read full review
5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

Read full review
5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

Read full review

Directv and Suddenlink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Read full review
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Read full review
1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

Read full review
1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

Read full review

Directv and Suddenlink Latest Reviews

Recent published reviews
3

I have just canceled my DirecTV service after 18 years as a customer. Ever since ATT took them over I have been unable...

Read full review
1

They did NOTHING. There was NO help at all.

Read full review
2.3

Directv left our satellite on the ground was supposed to send someone out to install on pole and we never seen anyone...

Read full review
1

Received my bill, paid it the same day, my next bill had a $10.00+ late fee. Called, they said they didn't receive it...

Read full review

Directv and Suddenlink Products and Services

Most reviewed product and services
  • Directv Tv Service (2738 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1020 reviews)
  • Suddenlink Internet Service (425 reviews)
  • Suddenlink Bundle (141 reviews)
  • Suddenlink Tv Service (111 reviews)