PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Suddenlink

Directv and Suddenlink Overview

Total reviews 13267 2255
Company responses 0 0
Issues resolved 41 20

Directv and Suddenlink Consumer Ratings

Rank
250 out of 1450 in Telecommunications category
346 out of 1450 in Telecommunications category
Customer service
185 in category
233 in category
Product or Service Quality
161 in category
210 in category
Diversity of Products or Services
133 in category
231 in category
Price Affordability
284 in category
308 in category

Directv and Suddenlink Rating Details

Customer service
1.4 (4274 reviews)
1.3 (1180 reviews)
Reviewer's quote

...had to do order over on the phone with customer service. Was not offered the gift cards I am not the one so screwed up so why should I lose 300 dollars in gift cards. Appreciate your help mike Doyle 919 610 ****..

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...On September 28th, I contact customer service. After almost an hour of trying to get a live person and then finally waiting on hold with her over and over she verifies that they had received it. This was a Monday...

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Product or Service Quality
1.8 (3910 reviews)
1.6 (1048 reviews)
Reviewer's quote

I called customer support 3 wks before my service was shut off. I ask told them that i could pay something when i got paid. I was told that they wanted the full amount...

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I have been dealing with customer service on the phone and through chat for well over a month and half trying to resolve a billing issue in relations to a service issue. I started taking screenshots of the interactions and can of course show phone call logs. I was without service more than with for...

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Diversity of Products or Services
2 (3874 reviews)
1.7 (925 reviews)
Reviewer's quote

00) as they have not only charged me for the service contract of 2 years but they have charged me for another month of services and numerous incidental fees. I am now headed over to AT and T to dispute this insanity. My honest recommendation is STAY AWAY from this completely dishonest and...

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I originally called and had my services disconnected on the 20th of October. My services were shut off on the 15th. I called and they told me it was shut off on the 13th..

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Price Affordability
1.6 (3690 reviews)
1.5 (1037 reviews)
Reviewer's quote

...through to someone, who can actually help, most drag it out,, only to tell you they cannot ""fix""it OR TO GIVE YOU???DISCOUNT OFF REGULAR==SUPER INFLATED PRICES,? and we have spent no less than 100 hrs with them, most of the time they act as if it is resolved, then the bill is ok for two-months,, then bam= twice the price'=i. e-...

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...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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Directv and Suddenlink Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Directv and Suddenlink Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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Directv and Suddenlink Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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Directv and Suddenlink Latest Reviews

Recent published reviews
1.3

The Genie 2 system is horrible- do not upgrade. When it fails you will get the run around. No help. The system has a...

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1

Sudden link did respond with a phone call, but after being put on hold for 10 minutes the call was disconnected.

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No votes

Now I can not fast forward through any programs on direct tv! I am so PISSED !Angry

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No votes

No service and continue to bill. Never get a person to talk to about complaints unless you trick them by asking for new...

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Directv and Suddenlink Products and Services

Most reviewed product and services
  • Directv Tv Service (2730 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)
  • Suddenlink Internet Service (424 reviews)
  • Suddenlink Bundle (138 reviews)
  • Suddenlink Tv Service (109 reviews)