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Spectrum
Directv

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Spectrum

Spectrum

1.4
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 413 TOTAL REVIEWS
Rank
352 out of 1939
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    81
  • SUCCESSFUL
    15%
  • AVG CALL DURATION
    08:01
  • ISSUES RESOLVED
    25%
Top Products and Services
1.2
58 reviews
1.3
53 reviews
1.6
45 reviews
Directv

Directv

1.7
  • 40 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12950 TOTAL REVIEWS
Rank
214 out of 1939
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    75
  • SUCCESSFUL
    32%
  • AVG CALL DURATION
    05:32
  • ISSUES RESOLVED
    13%
Top Products and Services
1.7
2703 reviews
2.1
1331 reviews
1.6
1229 reviews

How would you compare Spectrum vs Directv?

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Anonymous
#1437153

Spectrum is more straightforward than Directv, but, they do not offer the same levels of internet speed. The customer service at Directv/Att is disgusting and you cannot believe a SINGLE word they say or write! They will change the contract at their desire and force you to follow their changes to the letter, even if it violates a previous contract!

Anonymous
#1459515
@Daniel McKnight

I was going to change from Directv to Spectrum due to some Promos they had offered me. But, just before I did that I thought I'd call my sister who has Spectrum and who had told me how much money she was saving with their service.

She told me the savings were short lived because every time Spectrum ran a Promotion she was forced to take it , also the internet speed they had been Promoting failed to be the case. She said its been one thing after another - make a long discussion short she is now looking fora different server and I'm thinking I need to cancel my installation with Spectrum

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