PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Directv

Spectrum and Directv Overview

Total reviews
473
13005
Company responses
0
0
Issues resolved
1
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13005 reviews. It is 12532 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spectrum customer support team and Directv customer service.

Spectrum and Directv Consumer Ratings

Rank
312 out of 1908 in Telecommunications category
220 out of 1908 in Telecommunications category
Customer service
214 in category
171 in category
Value for money
253 in category
173 in category
Product or Service Quality
241 in category
149 in category

According to consumer ratings and reviews, Directv ranks 92 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 359 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Directv has a higher rating than Spectrum. Regarding Product or Service Quality criterion, consumers gave Spectrum 1.4 stars and it is 58% greater than other in category. Directv however was rated 1.8 stars and it is 74% greater than other in category.

Spectrum and Directv Rating Details

Customer service
1.3 (246 reviews)
1.4 (4151 reviews)
Reviewer's quote

...Customer service rude and not helpful..

PissedConsumer1769296

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Value for money
1.2 (235 reviews)
1.6 (3239 reviews)
Reviewer's quote

...Company does not value long time existing customers, in fact they penalized with high cost for same services..

PissedConsumer1761317

...I purchased two standard boxes of my own money. When the technician came out because the work order was wrong two of my boxes were taken that is theft under the law. Now they want their money I want my property back...

Nope
Product or Service Quality
1.4 (234 reviews)
1.8 (3790 reviews)
Reviewer's quote

...I left an email for Kathleen Mayo V P of Customer Service and my husband called and talked to several people to no avail. Only silence for spectrum..

Michael S

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666

Spectrum and Directv Pros and Cons

Pros
  • No pros
  • Internet
  • Thier price
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Spectrum and Directv Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Spectrum and Directv Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Spectrum and Directv Latest Reviews

Recent published reviews
1.5

We have another wireless company which will be starting on March. Comparable service with internet and phone which we...

Read all 473 reviews
1

Looking to dump Direct Tv
Did not pay for my right to FF thru commercials !
Neat idea peeps but sorry I am not staying wit...

Read all 13005 reviews

Spectrum and Directv Products and Services

Most reviewed product and services
  • Spectrum Customer Care (75 reviews)
  • Spectrum Bundle (56 reviews)
  • Spectrum Internet Service (50 reviews)
  • Directv Tv Service (2707 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)