PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
1.6
Directv
1.7
Spectrum
Directv

Spectrum and Directv Overview

Total reviews 980 13376
Company responses 0 0
Issues resolved 4 41

Spectrum and Directv Consumer Ratings

Rank
317 out of 1429 in Telecommunications category
258 out of 1429 in Telecommunications category
Customer service
188 in category
204 in category
Product or Service Quality
228 in category
172 in category
Value for money
244 in category
213 in category
Reliability
172 in category
137 in category

Spectrum and Directv Rating Details

Customer service
1.5 (513 reviews)
1.4 (4331 reviews)
Reviewer's quote

...We tried to tell our story to customer service to no avail. They told me one day or thirty its all the same price. I then told the representative that I did want to complete the survey, which was to follow our conversation...

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On 01/17/2021 between 5:15-5:40 ish, I contacted the customer service to cancel my Direct TV subscription due to impending move and did not plan to renew. I spoke with Nevada (#129579). He was not only rude on the phone but downright awful and nasty...

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Product or Service Quality
1.6 (484 reviews)
1.8 (3956 reviews)
Reviewer's quote

...We only had the equipment and service hooked up in our house for 3 weeks. Our internet service never worked. We never had connectivity even close to the speeds we were supposedly paying for...

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No connections no service tech..

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Value for money
1.4 (476 reviews)
1.6 (3400 reviews)
Reviewer's quote

...Account money was delayed due to holidays..

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... goes out should I shin up the power pole and check the power company's connections ??? ONLY MESSAGES FROM DIRECT TV IN ALMOST 2 YEARS CONSIST OF GIVE US MORE MONEY CALL THE TV COMPANY FOR US AND FIX YOUR OWN ISSUES Zero inquires on if I am happy any issues zero communication on 94 now outages there should be a class action lawsuit you are selling a product that you cannot provide in many southern states and YOU KNOW IT A RELIABLE STREAMING TV SERVICE SP please take this as my notice that as off 12/31/2020 we NO LONGER WILL BE PAYING FOR A SERVICE THAT WE CANT GET And look forward to hearing how y...

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Reliability
1.6 (458 reviews)
1.8 (3666 reviews)
Reviewer's quote

Its pathetic service provided No value for customer call Poor quality of service and reliability..

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...Also very dissapointed in the reliability of satellite tv broadcasting. Frequently when it rains of snows, signal is lost Don't believe the system is commercially viable yet..

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Spectrum and Directv Pros and Cons

Pros
  • No pros
  • No pros as far i can tell
  • Internet
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Waste of time dealing with cs
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Spectrum and Directv Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Spectrum and Directv Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Spectrum and Directv Latest Reviews

Recent published reviews
1

I had just moved in to my first ever apartment and called to set up my internet. I did it over the phone and the lady...

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2.3

On 01/17/2021 between 5:15-5:40 ish, I contacted the customer service to cancel my Direct TV subscription due to impendi...

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No votes

In Cooperstown NY area Channel 59 is the Comedy Channel. This is a kids channel! They have a show named Teen Titans...

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No votes

No body picks up the phone when Im trying to reach the customer service department to cancel my service.

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Spectrum and Directv Products and Services

Most reviewed product and services
  • Spectrum Internet Service (106 reviews)
  • Spectrum Bundle (75 reviews)
  • Spectrum Cable Tv Service (44 reviews)
  • Directv Tv Service (2737 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1020 reviews)