PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Spectrum

Directv and Spectrum Overview

Total reviews
13169
737
Company responses
0
0
Issues resolved
41
4

Directv and Spectrum Consumer Ratings

Rank
227 out of 1428 in Telecommunications category
283 out of 1428 in Telecommunications category
Customer service
173 in category
168 in category
Product or Service Quality
150 in category
212 in category
Diversity of Products or Services
129 in category
192 in category
Price Affordability
278 in category
298 in category

Directv and Spectrum Rating Details

Customer service
1.4 (4231 reviews)
1.4 (378 reviews)
Reviewer's quote

...It happens every time I call their customer service. Cable is looking a lot better..

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...Called customer service and happened to have an outage in my area for near 20 hours and get the same generic reason when I call. She assured me that them fixing the outage will fix my issues that I have been having for months. I do not believe it will...

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Product or Service Quality
1.8 (3870 reviews)
1.6 (353 reviews)
Reviewer's quote

From install, billing, account notification, problems with customer service, the amount of time I've spent trying to fix problems. It's like a bad marriage. I just now recieved another bill - I ended my "relationship" with Direct TV in NOVEMBER 2019 - it's JULY 30th, 2020...

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*IF* you can get a rep on the phone after holding for 40 minutes, and try to disconnect your terrible internet service, they will keep you on the phone for at least an hour, confirming your address and name over and over again, try to get you to keep their services despite you telling them that its...

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Diversity of Products or Services
2 (3831 reviews)
1.9 (319 reviews)
Reviewer's quote

Called on 4-01-2019 to cancel services, sold home, their computers was in some conversion status. I called again on 04-05-2019. Again told them to cancel services sold home...

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...then I pushed the button to add services and someone picked up fast..

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Price Affordability
1.6 (3651 reviews)
1.5 (348 reviews)
Reviewer's quote

...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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when we signed up nothing was said about a promotion price, we want the service and no raising prices for benefit of top brass. after one went up $15. 00 a month with no better service...

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Directv and Spectrum Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Waste of time dealing with cs

Directv and Spectrum Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Directv and Spectrum Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Directv and Spectrum Latest Reviews

Recent published reviews
1

Bad 1star will be looking for another serever.

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2.1

I have been dealing with spectrum trying to pay my bill for 2 weeks now. my card has now expired and I bought a visa...

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2

Direct TV used to be the best. Since AT&;;;;;;;;;;;;;;T took over - the service, problems, and everything is 200%...

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No votes

No one answered due to high call volume

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Directv and Spectrum Products and Services

Most reviewed product and services
  • Directv Tv Service (2726 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)
  • Spectrum Customer Care (105 reviews)
  • Spectrum Internet Service (91 reviews)
  • Spectrum Bundle (66 reviews)