PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Spectrum

Directv and Spectrum Overview

Total reviews
12966
426
Company responses
0
0
Issues resolved
40
1

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 12540 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Directv customer support team and Spectrum customer service.

Directv and Spectrum Consumer Ratings

Rank
219 out of 1946 in Telecommunications category
355 out of 1946 in Telecommunications category
Customer service
173 in category
215 in category
Product or Service Quality
150 in category
250 in category
Diversity of Products or Services
119 in category
208 in category

According to consumer ratings and reviews, Directv ranks 136 points higher in the Telecommunications category than Spectrum. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 392 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Spectrum. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Spectrum however was rated 1.8 stars and it is 63% greater than other in category.

Directv and Spectrum Rating Details

Customer service
1.4 (4134 reviews)
1.3 (224 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L
Product or Service Quality
1.8 (3774 reviews)
1.4 (208 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

...Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials. Cancelling Spectrum is an impossible task. You have to call them by phone, but they won;t simply let you cancel...

Verlyn D
Diversity of Products or Services
2.1 (3738 reviews)
1.8 (189 reviews)
Reviewer's quote

In a "nutshell", explained above, without having to go into detail. We have been customers over 23 years, have gone through numerous changes, mainly positive, and remained loyal. You would think that a take over from a respectful company, would give incentives to their acquired Directv customers,...

PissedConsumer1722483

The new DVR box is HORRIBLE. You no longer have the option to "DELETE SELECTED recordings, you either have to do them one by one or Delete ALL. This is ridiculous. Additionally, you no longer have the option to delete a recording when you're finished watching it. You have to exit the program go...

Staci C

Directv and Spectrum Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • No pros
  • Internet
  • Service was always good
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Customer service
  • Bad customer service

Directv and Spectrum Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Directv and Spectrum Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Directv and Spectrum Latest Reviews

Recent published reviews
1

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews
1.4

I cannot begin to express how terrible Spectrum is. When we initially tried to sign up for service their technicians cam...

Read all 426 reviews

Directv and Spectrum Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (54 reviews)
  • Spectrum Internet Service (43 reviews)