PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum Communications
Directv

Spectrum Communications and Directv Overview

Total reviews 49 13272
Company responses 0 0
Issues resolved 0 41

Spectrum Communications and Directv Consumer Ratings

Rank
331 out of 1453 in Telecommunications category
250 out of 1453 in Telecommunications category
Customer service
186 in category
187 in category
Value for money
229 in category
196 in category
Product or Service Quality
152 in category
162 in category
Reliability
163 in category
123 in category

Spectrum Communications and Directv Rating Details

Customer service
1.4 (33 reviews)
1.4 (4278 reviews)
Reviewer's quote

Bad customer service they give around and put you to other people. Your problem never gets handle..

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I canceled in June 2020 we moved and after paying final bill in July I got another bill on October 24, saying I owed them 1cent, I called customer service and was passed around to 3 different people none whom could explain it. Who does their billing it will cost them more to process the1cent check...

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Value for money
1.4 (30 reviews)
1.6 (3352 reviews)
Reviewer's quote

...Now MRS Associates wants my money. Sorry, MRS. Sell the acct back to Spectrum...

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...Ferrel told me that first I would save money by changing to Direct TV,. Second my Spectrum bill would drop to 50. 00 a month for the internet and that I would receive a 200...

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Product or Service Quality
1.8 (29 reviews)
1.8 (3913 reviews)
Reviewer's quote

last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order. Its Thursday and I have not received an email...

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I cancelled Direct TV within 2 months because I didnt have good service where now they are charging early termination fee 2 years later. Was going to switch from Verizon to At & T not so sure now..

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Reliability
1.6 (28 reviews)
1.8 (3624 reviews)
Reviewer's quote

Spectrum charges $69.99 / month for internet ( we currently pay $59.99 with discount, which will expire next month). Because we leave on a 5 week trip we wanted to suspend services for that time. We were told they could only suspend services for 2 months or longer. After a few phone calls,...

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...Also very dissapointed in the reliability of satellite tv broadcasting. Frequently when it rains of snows, signal is lost Don't believe the system is commercially viable yet..

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Spectrum Communications and Directv Pros and Cons

Pros
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • No contract
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Lies to customers
  • False advertising
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Spectrum Communications and Directv Most Positive Reviews

Top rated reviews
4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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4.4

Bad customer service they give around and put you to other people. Your problem never gets handle.

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Spectrum Communications and Directv Most Critical Reviews

Lowest rated reviews
1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Spectrum Communications and Directv Latest Reviews

Recent published reviews
1.6

Spectrum charges $69.99 / month for internet ( we currently pay $59.99 with discount, which will expire next month)....

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2.2

I was with Direct TV for about 14 years. About every 3 months or, so I got a rate increase or notification that my rate...

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1

Spectrum is scamming PCH.com customers from receiving emails from PCH.com

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No votes

I need to pay my cable bill and I an in the Dominican Republic.

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Spectrum Communications and Directv Products and Services

Most reviewed product and services
  • Spectrum Communications Bundle (9 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)