PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Spectrum Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Spectrum Communications

Directv and Spectrum Communications Overview

Total reviews
12974
36
Company responses
0
0
Issues resolved
40
0

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12974 reviews. It is 12938 reviews more than Spectrum Communications received since Apr 30, 2017.

Directv and Spectrum Communications Consumer Ratings

Rank
218 out of 1945 in Telecommunications category
293 out of 1945 in Telecommunications category
Customer service
169 in category
147 in category
Product or Service Quality
149 in category
147 in category
Price Affordability
263 in category
289 in category

According to consumer ratings and reviews, Directv ranks 75 points higher in the Telecommunications category than Spectrum Communications. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 395 points higher than the worst rated brand in this category. At the same time, Spectrum Communications was rated 1.5 stars for Customer service criterion in this category and it is 417 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Spectrum Communications has a higher rating than Spectrum Communications. Regarding Price Affordability criterion, consumers gave Directv 1.7 stars and it is 53% greater than other in category. Spectrum Communications however was rated 1.5 stars and it is 51% worse than other in category.

Directv and Spectrum Communications Rating Details

Customer service
1.4 (4138 reviews)
1.5 (24 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

Asked the company to stop sending me solicitations about their Internet service in large part because they were recently sued by New York State and lost the largest ever internet fraud case in the state of nearly $180 million. Obviously, Spectrum had and possibly still has a criminal enterprise....

PissedConsumer1616884
Product or Service Quality
1.8 (3776 reviews)
1.8 (20 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

...I now have broken wires in the attic, hours wasted on service calls, broken promises from Spectrum, a $354. 48 bill including at least $90 up to $ :dead: 120 for service that never worked, late fees of at least $64 and never saw the credit anyway. I cut the cord for another service that works better...

James E
Price Affordability
1.7 (3556 reviews)
1.5 (19 reviews)
Reviewer's quote

...They raised our price on the 13th month to almost double. This after they installed the wrong boxes, we had the main one and then two others in different parts of the houses. These folks couldn't tell the truth if it came notarized on their tongues...

PissedConsumer1727154

...WGRZ will just hold them hostage again and cause a further price increase for its inferior programming. Want no part of that! Dump Spectrum, dump WGRZ! They both STINK!..

PissedConsumer1682926

Directv and Spectrum Communications Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • And obviously they are trained to lye
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • False advertising
  • Customer service
  • Everything else about them

Directv and Spectrum Communications Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

Directv and Spectrum Communications Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

Directv and Spectrum Communications Latest Reviews

Recent published reviews
3

I get charged. “Regional Sports Fee” when I don’t subscribe to any sports channels nor do I watch sports on tv.... this...

Read all 12974 reviews
1.4

They changed the terms of service to be a monthly subscription in May/June but I never received notice. I cancelled...

Read all 36 reviews

Directv and Spectrum Communications Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Spectrum Communications Bundle (8 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)