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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9380 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Spectrum Communications

Telecommunications
  • 0 ISSUES RESOLVED
  • 3 TOTAL REVIEWS
  • $56 CLAIMED LOSSES
  • $56 AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Exchange, Refund and Cancellation Policy

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Products by Spectrum Communications

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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vl730

Well Spectrum has priced themselves out of the market with me.I called and asked about a little relief on the prices since I had been a loyal customer for almost 10 years.

I was told that this was the best they could do and if I was dissatisfied with their price I should look elsewhere for my service. Well Guess What......I did and for the difference in pricing, I can live with the little inconveniences that I have experienced thus far. As for the Direct TV Customer Service, at least they were honest enough to tell me to stay with Spectrum for my internet service as Direct could not touch them in that area.

So you see, all is not a gloom and doom as is alleged with Direct TV.Spectrum, come back to reality and charge a reasonable price for your product and I might, MIGHT come back!