Directv vs Spectrum Communications
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Customers like
- Picture quality 29
- Having tv when it does work 24
- Service installer was courteous 21
- Great choice of channels 17
- Good programming 14
Customers don't like
- Poor customer service356
- Evasive billing practices41
- Broken promises32
- Not getting issues resolved27
- Deceptive practices25
Products by Directv
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- 0 ISSUES RESOLVED
- 13 TOTAL REVIEWS
- $594 CLAIMED LOSSES
- $297 AVERAGE LOSS
Customers like
- Initial bait and switch offerings were appealing 2
Customers don't like
- Everything else about them2
- Product1
- Customer service1
Products by Spectrum Communications
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Discussion
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Well Spectrum has priced themselves out of the market with me. I called and asked about a little relief on the prices since I had been a loyal customer for almost 10 years.
I was told that this was the best they could do and if I was dissatisfied with their price I should look elsewhere for my service. Well Guess What......I did and for the difference in pricing, I can live with the little inconveniences that I have experienced thus far. As for the Direct TV Customer Service, at least they were honest enough to tell me to stay with Spectrum for my internet service as Direct could not touch them in that area.
So you see, all is not a gloom and doom as is alleged with Direct TV. Spectrum, come back to reality and charge a reasonable price for your product and I might, MIGHT come back!