PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Spectrum Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Spectrum Communications

Directv and Spectrum Communications Overview

Total reviews 13224 47
Company responses 0 0
Issues resolved 41 0

Directv and Spectrum Communications Consumer Ratings

Rank
243 out of 1438 in Telecommunications category
316 out of 1438 in Telecommunications category
Customer service
190 in category
179 in category
Product or Service Quality
160 in category
163 in category
Price Affordability
293 in category
289 in category
Website
189 in category
121 in category

Directv and Spectrum Communications Rating Details

Customer service
1.4 (4252 reviews)
1.5 (31 reviews)
Reviewer's quote

...stay with Dish they have great customer service..

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Bad customer service they give around and put you to other people. Your problem never gets handle..

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Product or Service Quality
1.8 (3894 reviews)
1.8 (28 reviews)
Reviewer's quote

...The recording asked me if I wanted to be transferred to have my service reconnected and I said yes. The gentleman pick up and said the bill have not been paid. I paid a total of $226...

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last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order. Its Thursday and I have not received an email...

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Price Affordability
1.6 (3671 reviews)
1.7 (24 reviews)
Reviewer's quote

...not being able to view any local channels for OVER 2 WEEKS! I have been considering discontinuing my Directv service for some time now due to the ridiculous price increases and with all the options available now, this HORRIBLE SERVICE may be the last straw. I have been a long time customer and it is SHAMEFUL how you treat long time customers! Sincerely, Lawton...

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...WGRZ will just hold them hostage again and cause a further price increase for its inferior programming. Want no part of that! Dump Spectrum, dump WGRZ! They both STINK!..

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Website
1.9 (3655 reviews)
2.1 (22 reviews)
Reviewer's quote

most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Briefly, we moved our service in March and when we had a TV problem deleted my landline phone.For 9 days, after I DM them, they kept saying they were helping to fix the problem.On the 9th day, they told me they didnt handle my problem. From there, Johnathan said he fixed my phone with a new number,...

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Directv and Spectrum Communications Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • No contract
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • False advertising
  • Everything else about them

Directv and Spectrum Communications Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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4.4

Bad customer service they give around and put you to other people. Your problem never gets handle.

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Directv and Spectrum Communications Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help...

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Directv and Spectrum Communications Latest Reviews

Recent published reviews
1

I call and made a payment on Wednesday,September 23, at 11:44am local time. The recording asked me if I wanted to be...

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1

I asked for an extension they say no even though it is covid related they told me that they feel the pandemic is over...

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No votes

I am the assistant manager at an apartment complex (The Meadows) where there are MANY CUSTOMERS WITH YOUR SERVICE....

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1.8

There is a prompt when you call in for all other departments, why not this one? Are they looking to suppress the number...

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Directv and Spectrum Communications Products and Services

Most reviewed product and services
  • Directv Tv Service (2728 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1237 reviews)
  • Spectrum Communications Bundle (9 reviews)
  • Spectrum Communications Customer Care (9 reviews)
  • Spectrum Communications Tv Service (4 reviews)