PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Directv

Southern Phone and Directv Overview

Total reviews
217
12970
Company responses
0
0
Issues resolved
3
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12970 reviews. It is 12753 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with Directv customer service.

Southern Phone and Directv Consumer Ratings

Rank
322 out of 1945 in Telecommunications category
218 out of 1945 in Telecommunications category
Customer service
245 in category
170 in category
Product or Service Quality
249 in category
149 in category
Reliability
247 in category
102 in category

According to consumer ratings and reviews, Directv ranks 104 points higher in the Telecommunications category than Southern Phone. People gave Southern Phone 1.2 stars for Customer service criterion in Telecommunications category and it is 319 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 394 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Southern Phone. Regarding Reliability criterion, consumers gave Southern Phone 1.2 stars and it is 56% greater than other in category. Directv however was rated 1.8 stars and it is 82% greater than other in category.

Southern Phone and Directv Rating Details

Customer service
1.2 (87 reviews)
1.4 (4137 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.4 (77 reviews)
1.8 (3775 reviews)
Reviewer's quote

Over the past few weeks we have lost internet connection several times. A technician came to try to sort out the problem. The technician tested everything and told us we needed a new modem. We installed a new modem. Same problem.These outages occurred several more times. Phoning Southern Phone is...

Gwenda C

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Reliability
1.2 (73 reviews)
1.8 (3486 reviews)
Reviewer's quote

Was without internet and phoneline for over week, Internet back on but still a dead phoneline. Numerous long waiting phone calls, chats, technical advice and still not fixed.They promised call backs to tell me what was going on and to see if the problem was fixed but no one ever did.The customer...

Peter O

...Also very dissapointed in the reliability of satellite tv broadcasting. Frequently when it rains of snows, signal is lost Don't believe the system is commercially viable yet..

PissedConsumer1595054

Southern Phone and Directv Pros and Cons

Pros
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Southern Phone and Directv Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Southern Phone and Directv Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Southern Phone and Directv Latest Reviews

Recent published reviews
2.6

Simply cannot get through to a service person. Sales answer in less than a minute. As soon as I can, I'll quit them and...

Read all 217 reviews
1

I was paying $53.99 a month for direct tv. Am 67 and they jumped up to $99 a month without talking to me or anything unt...

Read all 12970 reviews

Southern Phone and Directv Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (42 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)