PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smart Start and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smart Start

Smart Start

Has verified representatives
1.4
Directv

Directv

1.7
Smart Start
Directv

Smart Start and Directv Overview

Total reviews
171
13009
Company responses
0
0
Issues resolved
2
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13009 reviews. It is 12838 reviews more than Smart Start received since Nov 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Smart Start customer support team than with Directv customer service.

Smart Start and Directv Consumer Ratings

Rank
205 out of 1546 in Equipment category
220 out of 1908 in Telecommunications category
Customer service
91 in category
167 in category
Reliability
102 in category
103 in category
Website
179 in category
188 in category

Smart Start and Directv Rating Details

Customer service
1.5 (83 reviews)
1.4 (4152 reviews)
Reviewer's quote

...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

PissedConsumer1762307

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Reliability
1.4 (80 reviews)
1.8 (3502 reviews)
Reviewer's quote

This company should be ashamed at how they treat their customers when they're the only service provider for this type of device. The constant malfunctioning if the handsets if a whole other problem in itself but when you contact them to deal with it they are disgustingly rude. Mine malfunctioned...

Sheena J

...Also very dissapointed in the reliability of satellite tv broadcasting. Frequently when it rains of snows, signal is lost Don't believe the system is commercially viable yet..

PissedConsumer1595054
Website
1.6 (78 reviews)
1.9 (3561 reviews)
Reviewer's quote

ive written to you a couple of times already and still havent heard about the refund from the towing bill i had to pay 142 dollars because of a faulty head unit this happen on dec 19 arond 930 in the morning pls get on to this refund it was a faulty head unit defective unit this is twice this has...

mark c

...I refuse to pay, accuse them of crime, tell them I WILL FEATURE their SCAM on my website http://www. masterjules. net/snookeredindex...

Ozzy

Smart Start and Directv Pros and Cons

Pros
  • Tech that worked on my vehicle
  • One reasonable monthly expense
  • One fee monthly is a big enough burden
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Malfunctions
  • Bad equipment extra fees wait time on phone customer service
  • You get many errors for no reason
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Smart Start and Directv Most Positive Reviews

Top rated reviews
4.8

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Smart Start and Directv Most Critical Reviews

Lowest rated reviews
1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Smart Start and Directv Latest Reviews

Recent published reviews
1

This company should be ashamed at how they treat their customers when they're the only service provider for this type...

Read all 171 reviews
3

I am so beyond sick and disgusted how you charge money for James Stewart, Spencer Tracy era movies. Are you kidding...

Read all 13009 reviews

Smart Start and Directv Products and Services

Most reviewed product and services
  • Smart Start Ignition Interlock Device (95 reviews)
  • Smart Start Customer Care (22 reviews)
  • Smart Start Technical Support (6 reviews)
  • Directv Tv Service (2709 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)