PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv

Directv

1.7
Smart Start

Smart Start

Has Verified Representatives
1.4
Directv
Smart Start

Directv and Smart Start Overview

Total reviews
13183
188
Company responses
0
3
Issues resolved
41
2

Directv and Smart Start Consumer Ratings

Rank
229 out of 1431 in Telecommunications category
238 out of 932 in Equipment category
Customer service
183 in category
104 in category
Product or Service Quality
157 in category
133 in category
Diversity of Products or Services
132 in category
196 in category
Price Affordability
289 in category
229 in category

Directv and Smart Start Rating Details

Customer service
1.4 (4241 reviews)
1.5 (91 reviews)
Reviewer's quote

To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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I call Smart Start customer service and they tell me my account is zero and everything is okay but then the next month the charges are back. This company has problems - faulty equipment and poor customer service. In general, the calibration technicians are good and work to get problems resolved but...

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Product or Service Quality
1.8 (3878 reviews)
1.5 (86 reviews)
Reviewer's quote

...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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...The customer service reps cannot help you when you call. Do not use this company for any reason. The equipment fails, you have to pay towing and they do not reimburse you even when you follow the process and file an incident report...

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Diversity of Products or Services
2 (3838 reviews)
1.4 (76 reviews)
Reviewer's quote

...Really!!! I will never use Direct TV, AT&;;;;;;;;;;;;;;;;T products again, until they improve on their customer service and bring jobs back to the USA! They make good money and can pay a fair wage to our citizens who need jobs. Why take jobs away from Americans..

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Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment. Called the shop an hour before appointment, they never heard of me, and didn't have appointment. They were busy and could not do installation.

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Price Affordability
1.6 (3658 reviews)
1.4 (80 reviews)
Reviewer's quote

...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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Two days after having the device installed the gauges quit working and now the mechanic at the GM dealership tells that the device has burned out the computer in my truck, Ive been out of work for almost three weeks now and Im about to lose everything on top of that the corona virus is barreling...

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Directv and Smart Start Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Directv and Smart Start Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Directv and Smart Start Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Directv and Smart Start Latest Reviews

Recent published reviews
1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

Smart Start Interlock Device installed in November 2019. Equipment failed on trip from SC to TX. Stranded over the...

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

Interlock device installed in Beaufort, SC. Installer did a very poor job. While traveling from SC to TX, car would not...

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Directv and Smart Start Products and Services

Most reviewed product and services
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (24 reviews)
  • Smart Start Technical Support (6 reviews)