PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shentel and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shentel
Directv

Shentel and Directv Overview

Total reviews
32
13183
Company responses
0
0
Issues resolved
0
41

Shentel and Directv Consumer Ratings

Rank
298 out of 1431 in Telecommunications category
229 out of 1431 in Telecommunications category
Product or Service Quality
178 in category
157 in category
Customer service
150 in category
183 in category
Value for money
229 in category
191 in category
Price Affordability
347 in category
289 in category

Shentel and Directv Rating Details

Product or Service Quality
1.7 (18 reviews)
1.8 (3878 reviews)
Reviewer's quote

I called back Monday and was told that my cost to build was only valid for 60 days and a new service ability would have to be done. Today I found out that the price has now doubled to $1600. This is clearly a case of price gouging by a company that knows that millions of kids will be attending...

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To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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Customer service
1.5 (18 reviews)
1.4 (4241 reviews)
Reviewer's quote

...This was the only time I have had an issue with This company and completely due to poor customer service from the person I spoke with. ..

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I contacted your customer service today because I am having my roof replaced at 570 KIngs Way, Coldspring Texas. The roofers removed the dish antenna that was placed on my roof. I contacted your customer service today to set up a service call to reinstall the dish, preferably on the ground, since...

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Value for money
1.4 (18 reviews)
1.6 (3321 reviews)
Reviewer's quote

interruption in service has been going on for me for the last 6 months +.I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue.Mean while the monthly bill keeps coming in.I think it's time Shentel is relieved of there...

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...Really!!! I will never use Direct TV, AT&;;;;;;;;;;;;;;;;T products again, until they improve on their customer service and bring jobs back to the USA! They make good money and can pay a fair wage to our citizens who need jobs. Why take jobs away from Americans..

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Price Affordability
1.4 (17 reviews)
1.6 (3658 reviews)
Reviewer's quote

I pay 50$ for 60 megabytes for a year after that year the price jumps to 130$. The other local companies offer 150 megabytes for around 130$ or less. Which, of course aren't available to me...

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...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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Shentel and Directv Pros and Cons

Pros
No votes
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • This company is the worst
  • Services
  • Technology
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Shentel and Directv Most Positive Reviews

Top rated reviews
4.8

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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3.7

After this posted credit was applied to my next 3 bills. No other issues.
This was the only time I have had an issue with...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Shentel and Directv Most Critical Reviews

Lowest rated reviews
1

Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school....

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Don't do business with them a guy who works here john stotler made fun of my disability and discriminated me and my...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Shentel and Directv Latest Reviews

Recent published reviews
1

Contacted Shentel about installing high speed internet to my home back in March 2020. Was told it would have to be run...

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1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credi...

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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Shentel and Directv Products and Services

Most reviewed product and services
  • Shentel Internet Service (11 reviews)
  • Shentel Internet Plan (2 reviews)
  • Shentel Customer Care (2 reviews)
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)