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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9291 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $852 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service331
  • Evasive billing practices40
  • Broken promises32
  • Deceptive practices24
  • Unwillingness to address my issue
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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 239 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $227 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Integrity 4
  • Being able to do a visit 2
  • Honestry 2
  • Sincere 2
  • Value 2

Customers don't like

  • Customer service7
  • Extremely bad customer service5
  • On hold 40 min5
  • Not able to resolve issue3
  • When told wait would be 42
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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katxox
#1306356

You are really asking me to compare a prison inmate communications company to a satellite TV co??