Directv vs Securus Technologies

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Directv

Telecommunications
  • 21 ISSUES RESOLVED
  • 8057 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $869 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service49
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 216 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $244 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Integrity 4
  • Being able to do a visit 2
  • Honestry 2
  • Sincere 2
  • Value 2

Customers don't like

  • Customer service12
  • Irresponsibility10
  • On hold 40 min8
  • Extremely bad customer service6
  • Not able to resolve issue4

Products by Securus Technologies

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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