Directv vs Rise Broadband

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Directv

Telecommunications
  • 21 ISSUES RESOLVED
  • 8097 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $870 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service50
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

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Rise Broadband

Telecommunications
  • 2 ISSUES RESOLVED
  • 471 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Only isp option i have 8
  • Have a few good techs thay worked hard to fix issues 7
  • Not a single thing 6
  • Techs are fine 6
  • Good techs 5

Customers don't like

  • Stability issues and below paid for speed12
  • Slow speeds11
  • Not meeting speed paid for10
  • Substandard service10
  • Less than 30 percent of paid for speed consistently9

Products by Rise Broadband

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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