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Directv

Telecommunications
  • 30 ISSUES RESOLVED
  • 11439 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $918 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Rise Broadband

Telecommunications
  • 5 ISSUES RESOLVED
  • 733 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Only isp option i have 9
  • Techs are fine 7
  • Have a few good techs thay worked hard to fix issues 7
  • When the service worked it was ok 6
  • Good techs 5

Customers don't like

  • Terrible customer service25
  • Not meeting speed paid for8
  • Stability issues and below paid for speed6
  • Less than 30 percent of paid for speed consistently6
  • Billing and operations not able to resolve problems6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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