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Rcn

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 8 COMPANY RESPONSES
  • 55 TOTAL REVIEWS
  • $28.3K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.8
Customer service
Reliability
Diversity of Products or Services
Website
Billing Practices
  • Internet 2
  • Installation 2
  • Service which on the whole was good 1

Customers don't like

  • Customer service3
  • Unknowledgeable employees1
  • Unethical billing practices1
  • Price hikes1
  • Late charges1
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Directv

Telecommunications
  • 30 ISSUES RESOLVED
  • 11424 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $919 AVERAGE LOSS
1.7
Customer service
Reliability
Diversity of Products or Services
Website
Billing Practices
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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