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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9385 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Pissed Consumer

Media
Has verified representatives
  • 11 ISSUES RESOLVED
  • 168 COMPANY RESPONSES
  • 719 TOTAL REVIEWS
2.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Customer service and performance 4
  • Product 3
  • Thought the service contacted the companies in question 2
  • Very disturbing this time 2
  • You fixed my issue with att 1

Customers don't like

  • Allowing inaccurate posts4
  • Teatment here4
  • Fails to protect innocent parties4
  • Lack of responsiveness4
  • Ignores terms of use3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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