PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Phone Power and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Phone Power
Directv

Phone Power and Directv Overview

Total reviews 33 13271
Company responses 0 0
Issues resolved 0 41

Phone Power and Directv Consumer Ratings

Rank
343 out of 1452 in Telecommunications category
250 out of 1452 in Telecommunications category
Customer service
226 in category
185 in category
Billing Practices
251 in category
154 in category
Product or Service Quality
146 in category
160 in category
Reliability
109 in category
122 in category

Phone Power and Directv Rating Details

Customer service
1.3 (16 reviews)
1.4 (4277 reviews)
Reviewer's quote

Customer service said there is a $15 reconnect charge, but since we never had a suspended account, they will wave the $15!!!! Phone back online!! Great customer service !!!! I tried to access the web site to pay, but was unable to access my account online. Thanks, happy customer, Mark Beaver :y:...

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...had to do order over on the phone with customer service. Was not offered the gift cards I am not the one so screwed up so why should I lose 300 dollars in gift cards. Appreciate your help mike Doyle 919 610 ****..

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Billing Practices
1.3 (15 reviews)
1.7 (3560 reviews)
Reviewer's quote

...In 2019 I finally caught on the scam and noticed they're been billing me annually. I spoke to Jazlene on march 12, 2019. She said there's nothing to be done about the back payments they have stolen...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Product or Service Quality
1.9 (14 reviews)
1.8 (3912 reviews)
Reviewer's quote

PP billed me for an aditional year of service. My current credit card information had changed. I chose not to continue service with them and they then sent my bill for 175 to collections for a service that I don't even have or desire to continue...

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I cancelled Direct TV within 2 months because I didnt have good service where now they are charging early termination fee 2 years later. Was going to switch from Verizon to At & T not so sure now..

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Reliability
1.8 (13 reviews)
1.8 (3623 reviews)
Reviewer's quote

Don’t use them, poor customer support, poor quality service, no supervision, no call backs. Tried to stop service and did but kept getting billed. Took an attorney to get my money back. They are full of promises and also full of excuses. I am going back to vonage, more money but better service....

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...Also very dissapointed in the reliability of satellite tv broadcasting. Frequently when it rains of snows, signal is lost Don't believe the system is commercially viable yet..

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Phone Power and Directv Pros and Cons

Pros
  • Phone service
  • No problems for years
  • Lots of features
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Fraud
  • Wait time too long and no results
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Phone Power and Directv Most Positive Reviews

Top rated reviews
4.6

Or phone service was Suspended!! Payment is taken out automatically each month. I called to see what happened. For some...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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No votes
5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Phone Power and Directv Most Critical Reviews

Lowest rated reviews
1

DO NOT GET SERVICE FROM PHONE POWER. It has cost me $150 along with the stress of getting sent to collections for...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

phone was down and had very poor sound and services..complain and they never return call when they say will be calling b...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Phone Power and Directv Latest Reviews

Recent published reviews
1.2

I have been using this company for VOIP service for over a decade. I have been purchasing a 2 year plans and they bill...

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No votes

I need to pay my cable bill and I an in the Dominican Republic.

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1

In 2015 I had phone power for a short time and it just wasn't Working out so i cancelled by phone. The next thing i...

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1

I cancelled Direct TV within 2 months because I didnt have good service where now they are charging early termination...

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Phone Power and Directv Products and Services

Most reviewed product and services
  • Phone Power Phone Service (10 reviews)
  • Phone Power Voip Service (4 reviews)
  • Phone Power Mobile Phone Service (2 reviews)
  • Directv Tv Service (2732 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)