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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8661 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $849 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Programming 6
  • Nfl ticket 6

Customers don't like

  • Poor customer service90
  • Customer service64
  • Lack of service32
  • Deceptive practices20
  • Lack of concern for unsatisfied customers18
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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 109 TOTAL REVIEWS
  • $5.8K CLAIMED LOSSES
  • $224 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Constant internet speed 1
  • Product 1
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1

Customers don't like

  • Monopolistic practices4
  • Ridiculous speeds4
  • Poor customer service4
  • Poor service4
  • Terrible service and ripoff rate3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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