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Directv

Telecommunications
  • 26 ISSUES RESOLVED
  • 9510 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $848 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 26
  • Having tv when it does work 24
  • Service installer was courteous 19
  • Great choice of channels 18
  • Customer service employees were respectful and polite 12

Customers don't like

  • Poor customer service324
  • Evasive billing practices41
  • Broken promises29
  • Not getting issues resolved24
  • Deceptive practices23
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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 130 TOTAL REVIEWS
  • $6.5K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Product 2
  • Constant internet speed 1
  • Unprofessional techs engaging in criminal act 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices2
  • Poor service2
  • Ridiculous speeds2
  • Service or price2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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