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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8877 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $900 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service70
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $6K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Constant internet speed 1
  • Worst nightmare 1
  • Terrible act unbecoming of a reputable company 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices4
  • Poor service4
  • Ridiculous speeds4
  • Terrible service and ripoff rate3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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