PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
1.7
Directv
1.7
Ooma
Directv

Ooma and Directv Overview

Total reviews 95 13388
Company responses 0 0
Issues resolved 1 41

Ooma and Directv Consumer Ratings

Rank
270 out of 1429 in Telecommunications category
257 out of 1429 in Telecommunications category
Customer service
274 in category
213 in category
Product or Service Quality
169 in category
177 in category
Price Affordability
175 in category
318 in category
Website
219 in category
200 in category

Ooma and Directv Rating Details

Customer service
1.3 (48 reviews)
1.4 (4338 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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...The worst customer service I have ever experienced. You have over 6 or 7 recorded phone calls from me and still no installation!..

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Product or Service Quality
1.8 (46 reviews)
1.8 (3963 reviews)
Reviewer's quote

...Your service sucks and there is no way to actually call anyone. Even the corporate office. How do you stay in business? I need help and I guess yelling out my window will do about as much good as your worthless customer service..

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I canceled my service due to a steadily increasing bill, sent the equipment back 3 days later after receiving the prepaid box from Direct TV. Aug 2nd I talked to 7 reps and finally was told I was good to go. {Nothing owed} They originally tried to say I owed the month of August...

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Price Affordability
2.3 (42 reviews)
1.6 (3741 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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...Prices continued to increase in spite of the fact that they had agreed to keep my monthly fees stable for the length of my contract. I had made a practice of trying to keep copious notes of discussion(s) with DTV representatives. DTV apparently took none...

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Website
1.8 (40 reviews)
1.9 (3714 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Ooma and Directv Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Ooma and Directv Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Ooma and Directv Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Ooma and Directv Latest Reviews

Recent published reviews
3

3 days ago I was told an issue I'm having was found and would be revisited the next day. What next day? Next month maybe...

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1.3

I canceled my service due to a steadily increasing bill, sent the equipment back 3 days later after receiving the prepai...

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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1.6

prices keep going up service keeps going down constant removing of decent channels to be replaced by garbage

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Ooma and Directv Products and Services

Most reviewed product and services
  • Ooma Voip Service (5 reviews)
  • Ooma Home Phone (4 reviews)
  • Ooma Phone Service (4 reviews)
  • Directv Tv Service (2740 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1021 reviews)