PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Directv

Ooma and Directv Overview

Total reviews 94 13229
Company responses 0 0
Issues resolved 1 41

Ooma and Directv Consumer Ratings

Rank
255 out of 1438 in Telecommunications category
242 out of 1438 in Telecommunications category
Customer service
252 in category
189 in category
Product or Service Quality
166 in category
160 in category
Price Affordability
162 in category
296 in category
Website
216 in category
190 in category

Ooma and Directv Rating Details

Customer service
1.3 (48 reviews)
1.4 (4252 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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...stay with Dish they have great customer service..

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Product or Service Quality
1.8 (45 reviews)
1.8 (3894 reviews)
Reviewer's quote

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was also paying for my current service so that my monthly bills were doubled. They installed the phones but I was not able to use them...

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...The recording asked me if I wanted to be transferred to have my service reconnected and I said yes. The gentleman pick up and said the bill have not been paid. I paid a total of $226...

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Price Affordability
2.3 (42 reviews)
1.6 (3672 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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...not being able to view any local channels for OVER 2 WEEKS! I have been considering discontinuing my Directv service for some time now due to the ridiculous price increases and with all the options available now, this HORRIBLE SERVICE may be the last straw. I have been a long time customer and it is SHAMEFUL how you treat long time customers! Sincerely, Lawton...

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Website
1.8 (40 reviews)
1.9 (3655 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Ooma and Directv Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Ooma and Directv Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Ooma and Directv Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Ooma and Directv Latest Reviews

Recent published reviews
1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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No votes

I'm seeking counsel or referral
Federal contract killing franchises prevent correspondence.
Aggravated Identity Fraud usin...

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1

Started with no cost after equipment purchase, then 2 years later it became 9.99 per month I have been trying to cancel...

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No votes

I would like to add an additional box to received TV on by patio. I had move a box from by guest bedroom to the patio an...

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Ooma and Directv Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)
  • Directv Tv Service (2728 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1237 reviews)