PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Directv

Ooma and Directv Overview

Total reviews
88
13114
Company responses
0
0
Issues resolved
0
40

Ooma and Directv Consumer Ratings

Rank
231 out of 1428 in Telecommunications category
221 out of 1428 in Telecommunications category
Customer service
233 in category
No votes
Product or Service Quality
143 in category
No votes
Price Affordability
149 in category
No votes
Website
194 in category
No votes

Ooma and Directv Rating Details

Customer service
1.3 (44 reviews)
No votes
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

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...When contract up likely will not stay with them if this is an indication of their customer service..

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Product or Service Quality
1.8 (41 reviews)
No votes
Reviewer's quote

...Service was far from promised in their ads, on the box, and on their guarantee. One handset and the Ooma do not work, despite scrupulous adherence to their directions. They refused to honor a refund on the original charges, even though I received nothing in return...

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They get penalized for being on the phone too long(Cant be over 10 min average), processing service calls to fix equipment, and even for filing claims!, which is what DTV Protection Plan Premiers sole purpose is! This leads to agents lying, hanging up on you if you have multiple claims,...

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Price Affordability
2.4 (38 reviews)
No votes
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

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Has anyone noticed Direct TV is price gouging their customers during this virus pandemic? I scanned for movies to watch this morning as I do from time to time to record. 95% of the movies listed were "pay per view. " Even old movies that I watched for free before this virus outbreak...

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Website
1.9 (36 reviews)
No votes
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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...I was then referred to a website to contest my bill. The only way you can do that is to pay, in full, the bill you are contesting. Wesley confirmed that fact with me...

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Ooma and Directv Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Ooma and Directv Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Ooma and Directv Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Ooma and Directv Latest Reviews

Recent published reviews
2.8

My Ooma phone modem works fine, but every time I try to do something like port my number or change my services I have...

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1

You sorry *** interrupted my service with no warning, after all these *** years, you interrupt my service with no...

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1.2

A couple of days after I received my box with an Ooma unit and 2 handsets, I set it up and I opened an Ooma account . On...

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1

Trying to get AT&;;T/directv to lower my package from Choice. I have been calling them for a year and they keep...

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Ooma and Directv Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (4 reviews)
  • Directv Tv Service (2722 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1232 reviews)