Directv vs Ooma: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Directv

1.7

Ooma

1.8

Directv

Ooma

Directv and Ooma Overview

Total reviews

12966

Company responses

Issues resolved

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 12885 reviews more than Ooma received since Jun 18, 2012.

Directv and Ooma Consumer Ratings

Rank

219 out of 1946 in Telecommunications category

190 out of 1946 in Telecommunications category

Customer service

173 in category

240 in category

Product or Service Quality

150 in category

162 in category

Diversity of Products or Services

119 in category

130 in category

According to consumer ratings and reviews, Ooma ranks 29 points higher in the Telecommunications category than Directv. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 392 points higher than the worst rated brand in this category. At the same time, Ooma was rated 1.3 stars for Customer service criterion in this category and it is 325 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Ooma. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Ooma however was rated 2 stars and it is 77% greater than other in category.

Directv and Ooma Rating Details

Customer service

1.4 (4134 reviews)

1.3 (39 reviews)

Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638

Product or Service Quality

1.8 (3774 reviews)

1.7 (37 reviews)

Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

I tried several times to cancel and each time they will not do so. I have filed a complaint with Visa. I would never use Ooma again. The company is a bunch of crroks.

PissedConsumer1621240

Diversity of Products or Services

2.1 (3738 reviews)

2 (30 reviews)

Reviewer's quote

In a "nutshell", explained above, without having to go into detail. We have been customers over 23 years, have gone through numerous changes, mainly positive, and remained loyal. You would think that a take over from a respectful company, would give incentives to their acquired Directv customers,...

PissedConsumer1722483

After calling their Customer Service group to cancel my service and telling them what I wanted, I got immediately transferred to an "Account Specialist". After about 10-mins on hold, my call got dropped. This happened 2-times before I finally spoke to someone on my 3rd attempt. The Account...

PissedConsumer1217265

Directv and Ooma Pros and Cons

Pros

Picture quality
Having tv when it does work
Service installer was courteous

Technology
Solid phone service at little cost
Was one of the best voip on the market

Cons

Poor customer service
Evasive billing practices
Broken promises

Customer service
Billing practices
Being deceived about what to expect to pay for fees and taxes

Directv and Ooma Most Positive Reviews

Top rated reviews

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

Directv and Ooma Most Critical Reviews

Lowest rated reviews

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Directv and Ooma Latest Reviews

Recent published reviews

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews

Directv and Ooma Products and Services

Most reviewed product and services

Directv Tv Service (2703 reviews)
Directv Tv Guide (1328 reviews)
Directv Customer Care (1222 reviews)

Ooma Customer Care (13 reviews)
Ooma Account (10 reviews)
Ooma Home Phone (4 reviews)

How would you compare Directv vs Ooma?

Customer service

Product or Service Quality

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Anonymous Anonymous Apr 27, 2017 #1321260

They are completely different types of companies. DerectTV is just that, TV. Ooma is telephone connections through the internet.

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