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Directv

Telecommunications
  • 24 ISSUES RESOLVED
  • 9213 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $844 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service78
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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Ooma

Telecommunications
  • 0 ISSUES RESOLVED
  • 54 TOTAL REVIEWS
  • $3.7K CLAIMED LOSSES
  • $193 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Technology 2
  • Solid phone service at little cost 2
  • Old style answering machine 1
  • Promise 1
  • Price until i canceled 1

Customers don't like

  • Unauthorized charges to my card3
  • Customer service is not helpful3
  • Customer service2
  • Hidden fees requiring customer to cancel upgraded service2
  • Customer service practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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