PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
1.7
Ooma
1.7
Directv
Ooma

Directv and Ooma Overview

Total reviews 13384 95
Company responses 0 0
Issues resolved 41 1

Directv and Ooma Consumer Ratings

Rank
258 out of 1430 in Telecommunications category
271 out of 1430 in Telecommunications category
Customer service
214 in category
274 in category
Product or Service Quality
178 in category
172 in category
Diversity of Products or Services
140 in category
209 in category
Price Affordability
320 in category
174 in category

Directv and Ooma Rating Details

Customer service
1.4 (4335 reviews)
1.3 (48 reviews)
Reviewer's quote

If you have any hearing impairment, the customer service is impossible and they do not care. Try to talk to a supervisor and it is like beating your head against a rock. It is a wonder they have any customers left at all...

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...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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Product or Service Quality
1.8 (3960 reviews)
1.8 (46 reviews)
Reviewer's quote

I called, and after several minutes of navigating the phone tree, I got a customer service rep. She only offered me the rate on line and said that was all that was available. I asked to speak to a supervisor and after multiple times repeating myself she put me back into the phone tree...

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...Your service sucks and there is no way to actually call anyone. Even the corporate office. How do you stay in business? I need help and I guess yelling out my window will do about as much good as your worthless customer service..

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Diversity of Products or Services
2 (3924 reviews)
1.9 (37 reviews)
Reviewer's quote

...This amount should be refunded as I have already been charged for these services and have terminated services in Aug. Please look at Account# 5201**** Renee Kanagy service address: 20517 Louise Livonia, MI 48152. Current address: 25702 Aysen Dr Punta Gorda FL 33983...

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They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and fees"..

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Price Affordability
1.6 (3738 reviews)
2.3 (42 reviews)
Reviewer's quote

...Prices continued to increase in spite of the fact that they had agreed to keep my monthly fees stable for the length of my contract. I had made a practice of trying to keep copious notes of discussion(s) with DTV representatives. DTV apparently took none...

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...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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Directv and Ooma Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Billing practices
  • Not being able to cancel

Directv and Ooma Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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Directv and Ooma Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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Directv and Ooma Latest Reviews

Recent published reviews
1

I terminated service with DirecTV (DTV) due to their practice of periodically increasing my monthly service fee methodic...

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3

3 days ago I was told an issue I'm having was found and would be revisited the next day. What next day? Next month maybe...

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No votes

We have tried 5 times to get direct tv to send boxes as we have paid our bill in full.
We have not had service and for th...

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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Directv and Ooma Products and Services

Most reviewed product and services
  • Directv Tv Service (2740 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1021 reviews)
  • Ooma Voip Service (5 reviews)
  • Ooma Home Phone (4 reviews)
  • Ooma Phone Service (4 reviews)