Directv vs Ooma: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Directv

1.7

Ooma

1.8

Directv

Ooma

Directv and Ooma Overview

Total reviews

12996

Company responses

Issues resolved

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12996 reviews. It is 12915 reviews more than Ooma received since Jun 18, 2012.

Directv and Ooma Consumer Ratings

Rank

220 out of 1908 in Telecommunications category

192 out of 1908 in Telecommunications category

Customer service

168 in category

239 in category

Product or Service Quality

146 in category

160 in category

Diversity of Products or Services

119 in category

131 in category

According to consumer ratings and reviews, Ooma ranks 28 points higher in the Telecommunications category than Directv. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 402 points higher than the worst rated brand in this category. At the same time, Ooma was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Ooma. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Ooma however was rated 2 stars and it is 77% greater than other in category.

Directv and Ooma Rating Details

Customer service

1.4 (4145 reviews)

1.3 (39 reviews)

Reviewer's quote

Prior to the AT&;;;;;;;;;;;;;;;;;T takeover, their customer service was great, if I had any billing issues they were always resolved to my satisfaction and with great customer service, they made me feel like a valued customer. Fast forward to present day under...

Alanda

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

james v

Product or Service Quality

1.8 (3786 reviews)

1.7 (37 reviews)

Reviewer's quote

I am canceling all services today! I am so SICK of calling customer service for technical and/or billing problems and constantly being rerouted and told to wait for transfer etc. Today when I called, I was told, "We do not have a record of that account. " WHAT? I'm WATCHING TV RIGHT NOW as we speak...

Kimberly M

...when I call the customer service they don't provide any information and says this is a business account...

Sandeep

Diversity of Products or Services

2.1 (3750 reviews)

2 (30 reviews)

Reviewer's quote

...FAIL TO INFORM YOU WILL BE SENT! They rope you into staying with their company by saying they will credit your account, give you a special price for your services, and even not bill you for a...

Amanda N

I've been an Ooma customer for 16 years and over the last two years began seeing unauthorized changes and several months of charges for services I never ordered on my credit card. When I called Ooma customer service they couldn't tell me who authorized the account change from basic to a premiere...

lee g

Directv and Ooma Pros and Cons

Pros

Picture quality
Having tv when it does work
Service installer was courteous

Technology
Solid phone service at little cost
Was one of the best voip on the market

Cons

Poor customer service
Evasive billing practices
Broken promises

Customer service
Billing practices
Being deceived about what to expect to pay for fees and taxes

Directv and Ooma Most Positive Reviews

Top rated reviews

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

Directv and Ooma Most Critical Reviews

Lowest rated reviews

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Directv and Ooma Latest Reviews

Recent published reviews

I have been a customer for 16 years. We own 3 homes, a total of 15 TVs. I am canceling all services today! I am so SICK...

Read all 12996 reviews

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews

Directv and Ooma Products and Services

Most reviewed product and services

Directv Tv Service (2706 reviews)
Directv Tv Guide (1328 reviews)
Directv Customer Care (1227 reviews)

Ooma Customer Care (13 reviews)
Ooma Account (10 reviews)
Ooma Voip Service (4 reviews)

How would you compare Directv vs Ooma?

Customer service

Product or Service Quality

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Anonymous Anonymous Apr 27, 2017 #1321260

They are completely different types of companies. DerectTV is just that, TV. Ooma is telephone connections through the internet.

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