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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9839 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $834 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service313
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Ooma

Telecommunications
  • 0 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $14.9K CLAIMED LOSSES
  • $679 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Technology 2
  • Solid phone service at little cost 2
  • Was one of the best voip on the market 1
  • Promise 1
  • Price until i canceled 1

Customers don't like

  • Customer service is not helpful2
  • User interface full of charge-up bombs1
  • Unauthorized charges to my card1
  • Taking money from my bank account without permission1
  • Sales during cancellation1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Gainesville, Florida, United States #1321260

They are completely different types of companies. DerectTV is just that, TV. Ooma is telephone connections through the internet.