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Netflix

Telecommunications
  • 2 ISSUES RESOLVED
  • 1218 TOTAL REVIEWS
  • $27K CLAIMED LOSSES
  • $126 AVERAGE LOSS
2.2
Website
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • What netflix used to be 8
  • Convenience 4
  • That netflix has an order system 3
  • Seasons of availability for popular television shows 3
  • Orange is the new black 3

Customers don't like

  • Customer service9
  • Streaming interruptions5
  • Took off the most popular shows3
  • Taking wizards of waverly place2
  • Removal of popular shows and movies2
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DIRECTV

Telecommunications
  • 33 ISSUES RESOLVED
  • 11848 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $911 AVERAGE LOSS
1.7
Website
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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