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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9782 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 19
  • Service installer was courteous 17
  • Great choice of channels 16
  • Customer service employees were respectful and polite 13

Customers don't like

  • Poor customer service295
  • Evasive billing practices37
  • Broken promises29
  • Not getting issues resolved26
  • Deceptive practices25
Delete
  • 1 ISSUES RESOLVED
  • 141 TOTAL REVIEWS
  • $29.5K CLAIMED LOSSES
  • $797 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Fairly good information 5
  • There were results most of the time 3
  • Been good but sometimes login issues 3
  • When it worked it was great 2
  • Able to get results name address phone numbers 2

Customers don't like

  • Subscription cancelled without my knowledge or authorization6
  • Having my membership cancelled without my knowledge3
  • Way they did it cancel us1
  • Sometimes outdated information1
  • Old information1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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